Sep 11, 2025
Business Review: West Coast Movers
As someone who coordinates logistics and outreach for a nonprofit, I understand the importance of clear communication and timely service—especially during major life transitions. My experience with West Coast Movers has been deeply disappointing and disruptive. They picked up my household items on July 25, 2025, and as of today, I have still not received my belongings. Despite multiple attempts to contact the company, I’ve received no meaningful response, no updates, and no resolution. My emails and calls have been ignored, leaving me in the dark for weeks. Because of this delay, I’ve had to purchase clothing, bedding, and essential household goods just to get by. This has created a financial and emotional strain that no customer should have to endure—especially when the issue stems from poor service and a lack of accountability. The customer service has been nonexistent, and I’ve had to take on the burden of drafting formal communications and documenting the impact myself. This experience has not only delayed my ability to resume work, but it has also undermined the trust I placed in this company. West Coast Movers must do better. Transparency, empathy, and follow-through are not optional—they’re the foundation of any service-based business. I hope they take this feedback seriously and make the changes necessary to prevent others from going through what I did.
Dec 22, 2025
These guys removed 100% of the stress
These guys removed 100% of the stress and helped us actually enjoy the moment we arrived at our new house. They arrived on time, took incredibly great care of each and every one of our belongings, took the time to make sure they knew exactly what we wanted, and did the job flawlessly. They were even nice enough to wear shoe coverings on our freshly cleaned carpet. Hire West Coast Express Moving for your move, I promise you will be thankful that you did.
Mar 01, 2026
Worst Experience Ever
Got the ole bait and switch with this company. Salesman Mike assured me every step of the way. Sent him detailed list AND video of every item going, and we even eliminated a bunch after the fact. Got a price that seemed reasonable, until they showed up. Loaded less than half the truck they brought and informed us we had reached our allotted space. Price tripled at that point from 5k to 15k. Was told by salesman how their drivers would be there all the way, only to discover it was to be unloaded into a semi and placed on the message boards for the lowest bidder " we handle all your packing and come with everything" they came with not a single box and then charged us for having to pack.....and drove into town to get boxes. I would have saved money selling it all and using that 15k to start over. What a joke. I will be down rating them everywhere I can and reporting them to bbb. Delivery? Who knows but won't improve this horrible experience. I trusted a supposed "family company". They are about as much family as a pile of stones.
Sep 07, 2025
West Coast Express Moving – ZERO STARS
This is hands down the worst company I have ever dealt with. If you value your sanity, your money, and your belongings, do not hire West Coast Express Moving or Chiarella Transportation and Relocation Inc. Here’s what happened: • They picked up my mother’s items on May 2, 2025. We didn’t see her belongings again until early September. Four months! • We were originally promised delivery by June 4. Then, after the fact, they claimed they had “30 days from that date” to deliver. Total bait and switch. • They doubled the charges after her things were already on the truck, leaving us no choice but to pay under pressure. • They rarely answered phones or emails, and when they did, they were dismissive, rude, and dishonest. • We caught them in multiple lies about delivery dates. Calls were hung up on, texts ignored, emails never returned. This company operates with zero integrity. They lie, they dodge responsibility, they extort more money mid-move, and they treat customers with absolute disrespect. Save yourself the nightmare—do not use West Coast Express Moving under any circumstances. I wouldn’t trust them to move a single box across the street.
Jan 04, 2026
Pickup day went really well!!!
Pickup day went really well!!! The team showed up right on time, went over the details, and got to work immediately. Dmitry, Vladimir, and Pavel kept a great pace while still being very careful with boxes and furniture. Everything was packed and loaded properly, nothing felt rushed or sloppy. Overall it was an easy, stress-free experience and I’m very happy with how it went!!
Mar 13, 2025
very professional and “painless
From the initial phone call with Melissa to the final payment everything was very professional and “painless”. We actually used their services twice in a 30 day or so period as my parents were moving to Ocala so they were able to unload the truck into their storage unit then once the house was closed sent another crew to reload a truck out of the storage unit then unload it at their new house.
Apr 16, 2025
Amazing job
Nick ,Alex and Roman did an amazing job! Very professional and efficient. This is the third time I’ve used this company and they’ll always be my go to whenever I need to move.
Apr 13, 2025
They set the bar for what relocation services should be like!
The service we received from their crew (Yaniel Balzola) was by far the best I've had in more than 10 relocations in the US and overseas. Super efficient, careful and flexible with our requirements. I have never before seen a delivery handled with more care and professionalism. They set the bar for what relocation services should be like!
May 11, 2025
They were efficient,
They were efficient, hard workers who got us moved as quickly as possible while also taking good care of our things. If we need to move again, we’ll definitely ask for this crew!
Feb 18, 2025
Absolutely fantastic moving experience!
Absolutely fantastic moving experience! The team was punctual, professional, and handled everything with care. They made the entire process smooth and stress-free. I highly recommend them and will definitely use their services again!
