Mar 29, 2025
I would highly recommend this company!
Robert and his team came through when we needed a mover with short notice! I was concerned about my dining chairs in particular that are very special to me and they took wonderful care of them! All my furniture was wrapped perfectly. The truck came when promised and I would highly recommend this company!
Apr 06, 2025
The customer service from the office was great
The customer service from the office was great—friendly, responsive, and helpful throughout the process. The moving crew was professional, efficient, and took great care of my belongings. The best part? The move was completely damage-free! Not only did they provide top-quality service, but the price was also a great value for the level of care and professionalism they delivered. I highly recommend West Coast Express Moving to anyone looking for a stress-free, reliable moving experience.
Feb 21, 2025
Bait and Switch
My son was moving from a single apt in N Hollywood to Salem Oregon for a new job. I contacted several movers and told them the size of the move, when and where we were going. West Coast sent us paperwork to list all of the items and the number of boxes we were transporting, which we did. They gave us the estimate which was very good and told me it was because they had a load going up already so it would be cheaper than the others if we were flexible on the date. We were and after seeing the estimate we paid our deposit. When the mover arrived he immediately made us pay a $500 fee for shuttle which we had not agreed to. He said pay or we will not transport. Then he re-estimated the load. We had not added a single thing to the load. He agreed we had not but told us that it was more than they had estimated in sq. ft. and and the price was now triple the original estimate. Over $5000. I contacted the company and they said basically to bad. Yes we miscalculated but you either pay it or we will only take half of your load. The driver said he would put half of it in the street If we didn't pay for the whole thing. They had already loaded it. I feel this is a case of bait and switch and I will be taking them to court or arbitration. Do not trust their estimates, especially Randy Fox. They are either very bad at their job or start out with the intent of scamming you. I do not know which.
Mar 13, 2025
very professional and “painless
From the initial phone call with Melissa to the final payment everything was very professional and “painless”. We actually used their services twice in a 30 day or so period as my parents were moving to Ocala so they were able to unload the truck into their storage unit then once the house was closed sent another crew to reload a truck out of the storage unit then unload it at their new house.
Sep 11, 2025
Business Review: West Coast Movers
As someone who coordinates logistics and outreach for a nonprofit, I understand the importance of clear communication and timely service—especially during major life transitions. My experience with West Coast Movers has been deeply disappointing and disruptive. They picked up my household items on July 25, 2025, and as of today, I have still not received my belongings. Despite multiple attempts to contact the company, I’ve received no meaningful response, no updates, and no resolution. My emails and calls have been ignored, leaving me in the dark for weeks. Because of this delay, I’ve had to purchase clothing, bedding, and essential household goods just to get by. This has created a financial and emotional strain that no customer should have to endure—especially when the issue stems from poor service and a lack of accountability. The customer service has been nonexistent, and I’ve had to take on the burden of drafting formal communications and documenting the impact myself. This experience has not only delayed my ability to resume work, but it has also undermined the trust I placed in this company. West Coast Movers must do better. Transparency, empathy, and follow-through are not optional—they’re the foundation of any service-based business. I hope they take this feedback seriously and make the changes necessary to prevent others from going through what I did.
Apr 14, 2025
West Coast Express Moving is the BEST
West Coast Express Moving is the BEST! I have used them three times now, twice within Manhattan and today from the city to Westchester. Every time they are so communicative, beyond fairly priced, on time, and always so nice and helpful!
Mar 01, 2026
Worst Experience Ever
Got the ole bait and switch with this company. Salesman Mike assured me every step of the way. Sent him detailed list AND video of every item going, and we even eliminated a bunch after the fact. Got a price that seemed reasonable, until they showed up. Loaded less than half the truck they brought and informed us we had reached our allotted space. Price tripled at that point from 5k to 15k. Was told by salesman how their drivers would be there all the way, only to discover it was to be unloaded into a semi and placed on the message boards for the lowest bidder " we handle all your packing and come with everything" they came with not a single box and then charged us for having to pack.....and drove into town to get boxes. I would have saved money selling it all and using that 15k to start over. What a joke. I will be down rating them everywhere I can and reporting them to bbb. Delivery? Who knows but won't improve this horrible experience. I trusted a supposed "family company". They are about as much family as a pile of stones.
May 09, 2025
They handled everything with care
They handled everything with care and professionalism, making sure that all my items were placed exactly where I wanted them. Their efficiency and teamwork made the unloading process quick and stress-free.
Dec 24, 2025
you will be great amazed.
These guys are amazing! I had booked with a different company and had the worst customer service experience so I called to see if they could take me on last minute and they did! I called on a Saturday for a interstate move on Wednesday. Everyone I spoke with including the crew was beyond wonderful. They loaded, transported and unloaded my things oper in one day, 6 hours away, and the price was unreal. I really can’t stress how pleased I was. They are so polite, professional and do it all quickly. I highly recommend West Coast Express Moving you will be great amazed.
Jan 01, 2026
They treated all of my belongings with respect
They treated all of my belongings with respect, wrapped everything properly, and handled my fragile items so carefully. Communication before, during, and after the move was amazing as well, it definitely gave me peace of mind. The team was kind, hardworking, organized, and extremely detail-oriented. They made my move feel effortless, and I’m so grateful I chose them. If you need movers you can trust- especially for big moves across state lines, West Coast Express Moving is the company to go with. I would absolutely use them again and recommend them to anyone looking for movers!!!