Sep 07, 2025
West Coast Express Moving – ZERO STARS
This is hands down the worst company I have ever dealt with. If you value your sanity, your money, and your belongings, do not hire West Coast Express Moving or Chiarella Transportation and Relocation Inc. Here’s what happened: • They picked up my mother’s items on May 2, 2025. We didn’t see her belongings again until early September. Four months! • We were originally promised delivery by June 4. Then, after the fact, they claimed they had “30 days from that date” to deliver. Total bait and switch. • They doubled the charges after her things were already on the truck, leaving us no choice but to pay under pressure. • They rarely answered phones or emails, and when they did, they were dismissive, rude, and dishonest. • We caught them in multiple lies about delivery dates. Calls were hung up on, texts ignored, emails never returned. This company operates with zero integrity. They lie, they dodge responsibility, they extort more money mid-move, and they treat customers with absolute disrespect. Save yourself the nightmare—do not use West Coast Express Moving under any circumstances. I wouldn’t trust them to move a single box across the street.
Mar 01, 2026
Worst Experience Ever
Got the ole bait and switch with this company. Salesman Mike assured me every step of the way. Sent him detailed list AND video of every item going, and we even eliminated a bunch after the fact. Got a price that seemed reasonable, until they showed up. Loaded less than half the truck they brought and informed us we had reached our allotted space. Price tripled at that point from 5k to 15k. Was told by salesman how their drivers would be there all the way, only to discover it was to be unloaded into a semi and placed on the message boards for the lowest bidder " we handle all your packing and come with everything" they came with not a single box and then charged us for having to pack.....and drove into town to get boxes. I would have saved money selling it all and using that 15k to start over. What a joke. I will be down rating them everywhere I can and reporting them to bbb. Delivery? Who knows but won't improve this horrible experience. I trusted a supposed "family company". They are about as much family as a pile of stones.
Mar 16, 2025
Timely, very efficient
Timely, very efficient, handled my things with utmost care - both loading and unloading. Removed all the tape to make unpacking easier and placed things where they are supposed to go. I think this was the easiest and least exhausting move I ever had!
Dec 17, 2025
Fast and efficient!
Great company with a great team of people. Our move was awesome and I will definitely be using them again and refer everyone to them. They know what they're doing and it was a huge relief! Pricing is very fair and worth every penny. Moving is no fun....but they made it go smoothly. I even liked their interior decorating recommendations when it came to furniture placement!! Fast and efficient!
Sep 11, 2025
Business Review: West Coast Movers
As someone who coordinates logistics and outreach for a nonprofit, I understand the importance of clear communication and timely service—especially during major life transitions. My experience with West Coast Movers has been deeply disappointing and disruptive. They picked up my household items on July 25, 2025, and as of today, I have still not received my belongings. Despite multiple attempts to contact the company, I’ve received no meaningful response, no updates, and no resolution. My emails and calls have been ignored, leaving me in the dark for weeks. Because of this delay, I’ve had to purchase clothing, bedding, and essential household goods just to get by. This has created a financial and emotional strain that no customer should have to endure—especially when the issue stems from poor service and a lack of accountability. The customer service has been nonexistent, and I’ve had to take on the burden of drafting formal communications and documenting the impact myself. This experience has not only delayed my ability to resume work, but it has also undermined the trust I placed in this company. West Coast Movers must do better. Transparency, empathy, and follow-through are not optional—they’re the foundation of any service-based business. I hope they take this feedback seriously and make the changes necessary to prevent others from going through what I did.
Apr 05, 2025
West Coast Express Moving did a great job
West Coast Express Moving did a great job!! Seaver was a pleasure to work with in plan I g the move. The men working were very organized and took care of the items they were packing up.They did a great job lvi g item from one location to several of my locations in the way. They were careful in the homes furniture was brought to and set up the items in the houses. I would recommend West Coast Express Moving and use again personally.
Feb 17, 2025
The team was professional
The team was professional, efficient, and handled my belongings with care. They arrived on time, worked quickly without cutting corners, and made the entire process stress-free. I highly recommend them for a smooth and reliable moving experience!
Jan 05, 2026
Recommend this company hands down!
I’ve experienced many moving companies and these guys were by far the best. From professionalism, communication, coordination, efficiency, our crew (led by Russ) was fantastic! We were not present at the delivery location, but they communicated their progress with us, sending us picture and time updates which really gave us peace of mind. Recommend this company hands down!
May 05, 2025
They were amazing
They were amazing in moving us, so nice and professional! We really hope they come back up and hang out!! Awesome all the way!
Mar 08, 2026
Move from Ventura to Denver (Worst Moving Company in the USA)
I had a very bad experience with West Coast Express Moving and would strongly caution others before booking with them. My pickup was confirmed for February 23rd between 8:00 AM and 10:00 AM by Michael Edwards (Senior Consultant). The moving crew never showed up, and I received no advance notice that they were not coming. After reaching out, their driver Miguel told me he was on another job and would not be able to arrive until February 25th, which completely contradicted the confirmed date I was given. I then spoke with Carlos F., their Relocation Services Specialist, who initially told me he could have a driver “tomorrow.” Shortly after, that changed to “maybe tonight.” The constant shifting of timelines and lack of clear communication made it impossible to trust what they were saying. Because of this situation, I had to scramble to find another moving company at the last minute, which caused unnecessary stress during an already difficult relocation. The biggest issue was the lack of reliability and inconsistent information. If a company cannot honor confirmed pickup times or communicate honestly when there is a problem, it puts customers in a very difficult position. Based on my experience, I would recommend that anyone considering this company to find another moving company
