USA Moving Group LLC

Let’s start with my father is 83, fixed income. He booked with USA Moving to contract a move from Texas to Florida. Agreed on price, paid the deposit and was given a ... Read More Let’s start with my father is 83, fixed income. He booked with USA Moving to contract a move from Texas to Florida. Agreed on price, paid the deposit and was given an invoice along with a move date and back up date. USA Moving sub contracts the move. Day 1, no one shows up, he calls and was told they will be there tomorrow the back up date. So not a good start but was advised of this situation in the beginning. Day 2, was called and told they will not be coming at all the sub contractor backed out. Here me out, 83 has to be out of his Texas residence by the next day. USA Moving told him nothing they could do and his deposit would be refunded. How is someone supposed to recover on a long distance move when you have a paid a deposit the day of? These people don’t deserve to be in business. Have not a care in the world of how they treat a veteran, an elderly person or a customer for that matter. Do you think they tried to help him. Nope sorry nothing we can do. When we called to try and get clarification we were told the subcontractor can’t move him for the agreed price. PLEASE look elsewhere for all your moving needs. You have been WARNED.

The sales rep, Stefan was kind and professional or so I thought. He just failed to tell me the movers would be charging me for the cubic feet in excess of ? to get my so ... Read More The sales rep, Stefan was kind and professional or so I thought. He just failed to tell me the movers would be charging me for the cubic feet in excess of ? to get my son's belongings from his storage unit - I clearly told Stefan this move would be from 1 storage unit to another and he could have informed me of the extra costs it might entail - I was completely unprepared and upset. Stefan did tell me "I will be your point-of-contact all the way to the end of your move so if there are any problems, just give me a call". I thanked him for that reassurance as you don't get that often these days. When I met the movers at the unit and they quoted me what the "charges" would be, I tried calling Stefan, no answer (nor the previous day on another matter) but just then, Lilliane calls me (I had spoken with her before and she was a whole different person then). I told her I was trying to reach Stefan because he didn't inform me of these additional charges and she said "no, you cannot talk to him - Stefan is just my sales rep, he can't help you and they have the right to charge you whatever they want!!", I told her what he said about being my point of contact and she starts yelling VERY loudly "I'm your point of contact now!! What are you thinking, that he's gonna somehow manipulate your contract and charge you less?!!" and when I tried to say anything else, she yells "Do you have a problem listening?!!" I just said "this is not ok the way you are treating me, absolutely not. I need to report your behavior" and she just said "do whatever it is you need to do".

would not recommend this company to anyone information i was given was incorrect or just failed to inform me of prices & payment methods changed constantly even up til ... Read More would not recommend this company to anyone information i was given was incorrect or just failed to inform me of prices & payment methods changed constantly even up til the time of pick up after truck was loaded very difficult to contact customer service or original representative if you want to have a smooth move with an honest, caring team, use another company

They said my relocation would take no more than two weeks, but they hauled up my items on 1/24 and I didn't get them until 2/20. All I got in exchange for all the extra s ... Read More They said my relocation would take no more than two weeks, but they hauled up my items on 1/24 and I didn't get them until 2/20. All I got in exchange for all the extra stress and hassles was a lot of excuses and very little money off my bill.

I booked them for packing because I didn’t have the energy to do it myself. They organized the boxes by room, sealed them up tight, and left everything neat and ready f ... Read More I booked them for packing because I didn’t have the energy to do it myself. They organized the boxes by room, sealed them up tight, and left everything neat and ready for transport.

Solid 5 stars from me. I have moved four times in the last eight years, and this was by far the calmest experience. The team stayed focused the whole day and did not wast ... Read More Solid 5 stars from me. I have moved four times in the last eight years, and this was by far the calmest experience. The team stayed focused the whole day and did not waste time standing around. They made sure every room was cleared properly before leaving. I would gladly use USA Moving Group LLC again without hesitation.

I hired USA Moving Group to move my daughter into her college apartment. They worked quietly, stayed on track, and made sure she felt comfortable about where everything e ... Read More I hired USA Moving Group to move my daughter into her college apartment. They worked quietly, stayed on track, and made sure she felt comfortable about where everything ended up.

I used this company for a small office move. The crew kept things organized and worked quickly without ever feeling rushed. I used this company for a small office move. The crew kept things organized and worked quickly without ever feeling rushed.

USA Moving Group helped with my apartment move last month. The guys stayed cheerful the whole time, even with three flights of stairs, and somehow kept everything clean a ... Read More USA Moving Group helped with my apartment move last month. The guys stayed cheerful the whole time, even with three flights of stairs, and somehow kept everything clean and scratch-free.

Relocating my library was a lot of work because of the number of boxes of books I have. The crates were quite full, and I was worried about the bottoms falling out if the ... Read More Relocating my library was a lot of work because of the number of boxes of books I have. The crates were quite full, and I was worried about the bottoms falling out if they weren't carried right. These guys handled the weight well and kept the boxes organized so I could find my reference books later. They were quiet and did a solid job.