United Regions Van Lines

TERRIBLE. We warned them that we had a lot of stuff, but they said they were the professionals. They arrived a day late to pack up with too small a truck. They had to com ... Read More TERRIBLE. We warned them that we had a lot of stuff, but they said they were the professionals. They arrived a day late to pack up with too small a truck. They had to come back the next day with a truck that was also too small. Now we were two days behind our schedule for cleaning up and getting out. Then the delivery to our new house took weeks longer than expected. United Regions arrived at our new house understaffed for unloading. Due to inclement weather they just threw stuff in our garage. We had multiple pieces of broken furniture including heirlooms and electronics. Moreover, several boxes did not arrive. We have lots of kitchen things, several pieces of art, and tools that are all missing. Their insurance is by the pound so a destroyed $1000 TV value is based on how much it weighs, which is not much. I’ve moved a moderate amount. Lived in multiple states and several countries and this was BY FAR THE WORST moving experience I’ve had.

The pick up and delivery were great. However, the price increased substantially and the communication about the delivery was poor. I contacted them 12 days before request ... Read More The pick up and delivery were great. However, the price increased substantially and the communication about the delivery was poor. I contacted them 12 days before requested delivery date. I contacted them on the morning date to check the status and it confirmed by the that afternoon for the following morning. I was instructed to pay by cash or a Walmart money order. I checked with the company and they said that since I had just requested it that day I had to comply. I told them the date, time, and person that I spoke with 12 days earlier. They then let me wire the money. It was then, that I was told that the packing materials would be left at my house for me to dispose of. On the plus side delivery was great. Isaac and Igor were efficient and pleasant. And everything arrived in perfect condition. This is my 2nd review. My first was 5 stars for the delivery.

United Regions Van Lines has a problem with their estimates. My original estimate, done with a walk-through video was for approximately $10K. I paid the deposit, signed a ... Read More United Regions Van Lines has a problem with their estimates. My original estimate, done with a walk-through video was for approximately $10K. I paid the deposit, signed and agreed. A few weeks later I got a call wanting to review my inventory. No video this time, just going through the list verbally. When I asked why they didn't just look at the video, they said they did not have access to it - apparently this was another office. Apparently, the original estimate missed some items, so it was increased to approx. $12K. I paid an additional deposit. Today the movers arrived, looked around and decided that my estimate was way too low. I now have more than one truck full of items. New estimate $18K, maybe more if they need a second truck. I was told I could agree to the new figure or decide which of my things I wanted to leave behind. I cancelled my move and forfeited the deposit. I will also lose my pet moving fee, and air fare. The amount of money is not the issue - the unprofessional handling of the whole estimate process just left me feeling like I was being taken advantage of. I don't know who all the players were, but apparently there is zero communication between the estimator, the re-estimator, and the movers. I can understand that it is an "estimate," and that the price may be higher - thus my agreeing to the second estimate. But the final offer was almost twice the original estimate, despite doing a walk through, a video, and a verification of the inventory, AND they said it would likely be higher still as the new estimate was based on only using one truck, which they did not think would be enough space. I suspect they would have gotten it all into one truck and then I was supposed to be relieved that they did so well and saved me some money for the second truck! For reference, my home is 1200 sq. ft., 3BR but only one bed as the other two bedrooms are used as offices (desks) - rather small, and I have about 200 cu. ft. of garage stuff. I am not a novice at moving as I was in the military and moved, many, many times long distance. I read some other reviews that were not so good, but it seemed the good reviews outweighed the bad so I felt comfortable. What a mistake! Needless to say, I do not recommend this company. In response to United Regions Van Lines rebuttal, I add the following: Your rebuttal states: " the circumstances leading to the situation were a direct result of discrepancies between the inventory you initially provided and the actual volume of goods to be moved." There was no discrepancy between the inventory provided and the actual volume of goods as the inventory was never checked against my household goods. The driver came in - walked through the house and decided it was underestimated. He did not check the items against the inventory list or do any type of item count assessment - just a quick walk through looking at each room for a few seconds. This gave me the impression that he was going to raise the price no matter what he found as the assumption at that point is that I have already invested my deposit, made my plans for travel, etc., and that I was between a rock and a hard place. Sadly for him I was not, and I decided I would rather lose the $3,000+ deposit, rather than an additional $6,000 ($8,000 if you go by the initial video estimate). While you may be in compliance with the letter of the law, there is also a level of trust and confidence required for a transaction of this type. You no longer have my trust and confidence.

Worst movers ever. They damaged many pieces of furniture. When I tried to get compensation they just ignore you. Don't ever use this company. Use anyone else these people ... Read More Worst movers ever. They damaged many pieces of furniture. When I tried to get compensation they just ignore you. Don't ever use this company. Use anyone else these people.

If there was a zero, that would be the score! Complete rip off! Always want more money for the move than what was quoted. So much damage done to breakable items. Visible ... Read More If there was a zero, that would be the score! Complete rip off! Always want more money for the move than what was quoted. So much damage done to breakable items. Visible damage to boxes. These had to be thrown from truck to truck with no regard to safety of our items. Then they blame it on my packing materials! I used the best available. Then, to top it all off, they said the driver could not come down our street. Must have been an incompetent driver, since trucks of this size come down our street for other deliveries. All they wanted was to get another $2,000 from me! Very obvious! I would highly recommend anyone needing a mover, "DO NOT use United Regency Van Lines. They take advantage of their customers and clearly do not care!

DO NOT USE - They are not good! I have moved 10 times in my adult life, including 3 international moves - I have never experienced so much damage to my household goods! ... Read More DO NOT USE - They are not good! I have moved 10 times in my adult life, including 3 international moves - I have never experienced so much damage to my household goods! Beginning with an estimate conducted over the phone instead of in person - everything about the experience with them was unprofessional and careless. They underestimated our move size, which resulted in sending too few resources. This led to a rushed packing job, which led to shortcuts, inadequate wrapping of fragile items, and boxes which were way too heavy. And even though the sales associate explained that their long haul trucks had been upgrade with Air-Ride suspension, my belongings were loaded and unloaded multiple times onto and off of Enterprise and U-Haul rental trucks. I am sure this led to some of the damages too. Communication about loading and deliver was sparse. And the damages claims process was abysmal. Find another carrier - United Regions Van Lines is not what you want for your move.

The absolute worst. I didn't even hire them and still had an awful experience. The person I purchased a house from hired them. I won't speak for her but I know she paid a ... Read More The absolute worst. I didn't even hire them and still had an awful experience. The person I purchased a house from hired them. I won't speak for her but I know she paid a huge amount of money and was promised "white glove" service. I'm not sure anyone on the crew had ever moved a box before. That wouldn't be my problem, except they were 2 days late, meaning the previous owner wasn't out when I was supposed to move in, and, more importantly, the cleaners the previous owner hired weren't able to do their job so I was given a very dirty house! Oh, and then there's the part where they damaged the floors and walls, and spilled liquid on my carpet, which created a stain that was impossible to remove. And left a bunch of trash on my property.... Of course there was no attempt made to make things right.... It takes next-level incompetence to do that much damage to someone who isn't even a customer!! STAY AWAY

Great experience and I'd highly recommend their services. I wish I knew how well the move will go and I'd slept better ahead of the moving day. The team was great, they w ... Read More Great experience and I'd highly recommend their services. I wish I knew how well the move will go and I'd slept better ahead of the moving day. The team was great, they were very careful with my belongings and completed the entire move in a shorter time than I'd expected. They were super helpful and when I had to find some belongings among the mountain of boxes (packed things that I needed straight away but didn't let them know) they were able to locate items quickly and with no fuss. If I ever need to move again, they will be the first ones I'd call.

Their friendliness, efficiency, and extreme care with my belongings were beyond my expectations, and I was amazed by how smoothly they moved me. They effortlessly dismant ... Read More Their friendliness, efficiency, and extreme care with my belongings were beyond my expectations, and I was amazed by how smoothly they moved me. They effortlessly dismantled my massive furniture and reassembled it in my new home. I was very impressed by their expertise and meticulousness, as well as their capacity to find solutions in tight spaces.

United Regions Van Lines was efficient, well-managed, and all-around nice. Their prices were quite reasonable and competitive. They made our relocation much easier for us ... Read More United Regions Van Lines was efficient, well-managed, and all-around nice. Their prices were quite reasonable and competitive. They made our relocation much easier for us and took care of all the heavy lifting and packing for us. I appreciate you moving business.