Trust me this company is terrible !!
This company misrepresented itself as a moving company when in fact it’s just a broker—something they deliberately failed to disclose upfront. Instead, they charged a
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This company misrepresented itself as a moving company when in fact it’s just a broker—something they deliberately failed to disclose upfront. Instead, they charged a hidden broker fee under the guise that the payment was going to the actual movers. What was quoted as a $1,695 move ultimately cost me $2,300. When I raised concerns about this blatant bait-and-switch, they tried to hide behind a vague, one-sided contract—as if a deceptive and incomplete document gives them carte blanche to exploit customers.
Prior to the move, I attempted to update my inventory in writing—and was completely ignored. Then the movers they subcontracted arrived visibly frustrated that the inventory was inaccurate. That’s on the broker, not me. To make matters worse, I was explicitly told I’d receive my belongings within 5–7 days. The actual movers told me the realistic window was 21–30 days—another flat-out lie from this broker.
Pickup day was another disaster. The movers arrived late, and in the confusion, took perishable goods I had set aside for a birthday gift—items that should never have been loaded. The movers themselves were professional and kind, but due to a clear language barrier (they spoke little to no English), I believe that’s how those items were mistakenly taken. Again, this falls squarely on the broker for failing to ensure clear communication and proper coordination.
This company operates through misrepresentation, omission, and disorganization. Their contracts are vague by design, their communication is nonexistent, and their business practices border on fraudulent. Consumers should avoid this company at all costs, and I would strongly urge anyone considering them to seek alternative services before becoming the next victim of their deceit.
Move size: 1 Bedroom Home
Service cost:
$4588