Jul 30, 2024
Honest, reliable, reputable company!
When I was researching moving companies, I often heard advice to avoid brokers. However, I discovered that nearly every company functions as a broker to some extent. United American Moving and Storage stood out for their transparency and ability to answer all my questions. My instincts were right; the entire experience was spectacular.
Oct 19, 2024
Overall Poor Experience
Be careful this company is a broker! For some reason, they deleted my old review so I’m gonna post it again. I came across the owner’s response to my initial review, and it’s clear that he’s more interested in protecting himself than in addressing client concerns. I have photos and evidence to back up everything I’ve stated here. When I spoke with one of his crew members, he spoke to me in a disrespectful manner, as if I were one of his friends. At the end of the conversation, he even warned that my words would be used against me. Little does he know, he’s crossed the wrong person this time! I’m not staying silent about this experience, and I’ve already submitted all of my evidence to the proper authorities. They claimed there was a contract, yet it mysteriously disappeared within 48 hours. This kind of behavior is unacceptable, and I urge others to think twice before using this company. I hired this company for a move from Texas to Florida, and it was a nightmare from start to finish. They initially sounded professional and reassuring over the phone, but it quickly became clear that it was all a front. I asked repeatedly if they would be the ones handling my move and if there would be any upselling; they assured me there wouldn’t be. But when the movers arrived, it was obvious that this company lacks professionalism. The movers showed up in an unmarked truck without a license plate, and they weren’t wearing any uniforms. The invoices were sketchy, printed from an app without any invoice or reference numbers. They tried to upsell me constantly, demanding $75 to wrap even cheap $15 pictures from Marshalls and adding $6 per cubic foot. When I asked to speak to a supervisor, the mover complained about me right in front of me before handing over the phone! Things got even worse when it came time to pay. I wanted to use my credit card, but they told me I’d have to pay a 5% fee and then demanded photos of my credit card and passport! I refused and asked for an alternative, and they suggested Zelle, which felt totally unsafe. After I felt completely unsafe with the moved and I felt like something really sketchy is gonna happen I ask the supervisor to unload everything So they took all my stuff and put it out of my storage And leave. To top it off, they told me my belongings would be unloaded and reloaded at a warehouse before continuing to Florida, which wasn’t part of the plan. I’m reporting this company for fraud—they’re scammers. Once they have your money, they couldn’t care less about you. Avoid them at all costsk
Feb 28, 2024
Problem Solver
I recently hired this moving company to help with our relocation, and I couldn't be happier with the service we received. We needed a company that could handle everything, from providing the packing materials to actually packing up our belongings. Specifically, I wanted a full packing service so that my mother, who is not in the best health, wouldn't have to lift a finger. This company offered what they called the "platinum pack," which included everything we needed – boxes, shrink wrap, bubble wrap, and more. The price they quoted us for this service was very reasonable, especially considering all that was included. Having the movers show up and take care of everything made a huge difference for my mother and me. It relieved so much stress and chaos from what could have been an overwhelming situation. Knowing that my mother didn't have to do anything but answer the door meant the world to me. I highly recommend this moving company, especially if you're looking for a full packing service. They made our move much smoother and less stressful, and I am incredibly grateful for their help.
Apr 16, 2025
Beware Unprofessional Company
Knowing this company is a broker, I would have expected much better communication as the middle man. Once they handed me off to MNS transportation, United American would no longer speak to me. They would give me no contact information for MNS transport so I had to wait for MNS to contact me. It MNS didn't return my call/text, United American still would not get involved. Mind you, I could not choose what movers I would actually get. That being said, MNS was wonderful when they came to pack their truck to move. They were thorough, careful with my belongings, used every bit of space so I wasn't being charged more square footage than I needed, etc. However, from there, things dramatically when downhill. They took the full 30 BUSINESS days, plus 9 to get me my belongings. They said it COULD be a 7 day moving time but no guarantees. I understand things happen but 7 days to 39 is a long time and I could not get updates unless I called 9-10 times. Once I got my belongings, I got a box that was not mine that included personal information if the person it belonged to as well as family photos. I was missing a newer box springs and mattresses, as well as missing pieces of furniture that they didn't even break down when they picked it up (e.g. they wrapped a side table up when they picked it up ,but they had broken it down sometime and did not even receive all the pieces up in delivery). If that wasn't enough, MNS said they were insured, but when provided information the "insurer" was actually an intermediary and it said on their front page that they are NOT an insurer. After I filed with them, about 3 weeks later, the claim was cancelled because MNS discontinued with them. I tried on multiple occasions to contact MNS transport (who's website does not have accurate contact information) to no avail. I have had ZERO compensation for their late deliver or the missing items. Please read the contacts as closely as possible because you will only get pennies on the dollar for any missing or damaged items. They also charge you $100 a day if you aren't available the day they want to deliver but you only get $30 a day they are late.
Feb 27, 2024
Great value! Headache free!
I chose United American Moving and Storage based on a coworker's recommendation, and I'm glad I did. The move went smoothly, just as I had been told. The only extra charge was for a television box, but that was my own fault for not getting one as advised. Overall, I'm very satisfied with their service and would recommend them to others.
Apr 29, 2024
extremely helpful and pleasant
I recently used United American Moving and Storage for my move, and I was really happy with how everything went. The movers were super careful when they took apart our bedroom set, which was pretty new. They used really good pads and blankets to protect our furniture, which made me feel better about the whole thing. Overall, I would definitely recommend United American Moving and Storage to anyone who needs to move. They did a great job and made everything easy for us.
Aug 24, 2024
Honest, reliable, reputable company!
I was very skeptical about moving my late mother's furniture, which included three China cabinets, a few gun safes, and some valuable memorabilia. United American Moving and Storage did a fantastic job, especially with packing the crystal. The movers were careful, respectful, and ensured everything arrived in perfect condition. I highly recommend them for their professionalism and attention to detail.
Oct 08, 2024
Do not use this company!
Do not use this company! We used them to help my parents move from Redding,Ca to Oklahoma. They not only were late for every meeting point, but the movers broke so many items and things we had. When he called to file a claim, they let him through a massive walk around to even just submit a claim, we are still waiting for their response so we can officially file the claim. absolutely the worst moving experience ever. This happened 2 MONTHS AGO and still nothing has been resolved. Use this company if you’re tired of your belongings and would like for them to destroy them…
Sep 30, 2024
DONT IGNORE BAD REVIEWS
DONT IGNORE BAD REVIEWS ABSOLUTE WORST COMPANY, first off they have many if not all good reviews that are fake. Secondly they lie to get you to sign no matter what it takes. I asked if they use their own trucks, Dan responded yes, “they have a port all through the us” bullshi. Secondly, they give 30 days from the first delivery date then pay $30 each day after. Or like Dan said “the department of transportation gives us 21 days” (That didn’t happen) we had to pay in full. Picked up June 25, and our stuff finally got here Sept 26, funniest part is that our stuff sat in warehouse in LA being tossed around while nobody wanted to answer calls. We had a motorcycle that was dropped, mirrors broken, etc, tv broken ripped bags. This company isn’t worth using. Roxy is complete useless. Dan pushed us off to Frankie., but Frankie (who is supposedly im charge of MNS Transport)would straight up lie to me. I had a AirTag the whole time all of them would lie and say my stuff was on the way. Just so happen to be another trucker looking for loads that took our stuff to FL. Seriously just rent a truck or you’ll get screwed.
Feb 28, 2024
They performed a fantastic job
Choosing United American Moving and Storage was a great decision for our move. They weren't the cheapest, but they also weren't the most expensive. Everything went smoothly without any extra charges, and we even have a funny story from moving day. What stood out most was how honest and reliable they were. There were no surprises or hidden fees, which was a big relief. Even though they weren't the cheapest, their service was worth it. During the chaos of moving, we had a moment that was unexpectedly funny. It reminded us that even in stressful times, there can be moments of laughter.
