Trident Moving Service

Perfect communication with the office manager. The entire moving process also went flawlessly. Every step is perfectly timed. Literally nothing is lost or damaged. ... Read More Perfect communication with the office manager. The entire moving process also went flawlessly. Every step is perfectly timed. Literally nothing is lost or damaged.

This place is a SCAM. At least the one that ripped my elderly mother took a deposit of 738.00 for a July move and we have not heard from them and they will not answer the ... Read More This place is a SCAM. At least the one that ripped my elderly mother took a deposit of 738.00 for a July move and we have not heard from them and they will not answer the phone. We were dealing with three different people and had emails for two of these people. One bounced back and the other will not return my email. When I call the main number I get the same message to try back later. Save yourself heartache and stay away from these people. I had to scramble to find another long distance mover and my mom is out all that money. I know I will never see or hear from them again. I can only hope these scumbags actually show up on my mom’s moving day because I will be there to greet them.

Biggest rip off their is!! I was quoted $1850 and when they called to confirm my delivery, they doubled my price for adding a few extra items. When the movers (Trident Mo ... Read More Biggest rip off their is!! I was quoted $1850 and when they called to confirm my delivery, they doubled my price for adding a few extra items. When the movers (Trident Moving Service) got there, they tried charging me extra money for items that I was already charged for! Adding a bulk fee and cubic feet. I ended up.paying $3000 more than I.was quoted. I finally received my furniture 2 weeks later and my desk broken into pieces!! The driver told me I should have been told that it's a 50/50 chance it could arrive in pieces due to the material. NO ONE takes responsibility for what they say. I thought this was a Great place and had a great feeling when I first signed up with them but I was run thru the coals and lied to several times but they have you where they want you because your money is non refundable!!

They are a horrible company! DO NOT USE THEM! First, we made a deposit for a certain amount. Then the price jumped from 3100 to 6500 for adding more items. They told us w ... Read More They are a horrible company! DO NOT USE THEM! First, we made a deposit for a certain amount. Then the price jumped from 3100 to 6500 for adding more items. They told us we could cancel which I tried but I’d lose my deposit. Instead of the customer service rep being reassuring, he was completely rude and told me to make up my mind because he doesn’t have time to deal with me……. And then they told us it would take 7-10 days (max) for our things but they would come sooner since our belongings took up a whole truck…. But now it has been 10 days and everyone we speak to with trident keeps telling us different information about what is happening with out belongings. First they told us “they’re loading them this weekend” which was told to us Friday. Come today (the 10th day) the gentleman named Ryan tells us it’s being loaded some time this week…… exceeding the 10 days.. when I address my concerns he told me he’s not going to speak to me any further since he already told me what he has to say. I asked to speak to a supervisor or manager because this was not what was told to me and he told me he was the manager and he’s not going to go around in circles about what he said because 7-10 days is an estimate and make take longer….. then WHY did you tell me max 10 days before????? I am so absolutely frustrated and he said if it takes longer than we just have to wait. THANK YOU FOR YOUR HORRIBLE CUSTOMER SERVICE AND LACK OF TRANSPARENCY.

My experience was pretty good, great overall cost, had a little delay in receiving our items however weather did play a role in this nevertheless all said and done I woul ... Read More My experience was pretty good, great overall cost, had a little delay in receiving our items however weather did play a role in this nevertheless all said and done I would recommend them and am pleased.

They are the middle man who is going to tell you everything you want to hear, promise everything to get you to put in a deposit and then pass you off to the actual movers ... Read More They are the middle man who is going to tell you everything you want to hear, promise everything to get you to put in a deposit and then pass you off to the actual movers who are going to charge way more and not deliver any of it. I clarified with the person I booked with that the deposit was 100% refundable and now that the charges have gone from 4700 to 7300, the deposit is no longer refundable. It’s a total scam. I didn’t realize that they weren’t the actual movers until about 2 days before my scheduled pick up and I only found out about the extra $3,000 once the truck arrived and now I’m too deep to get out.

They are the middle man who is going to tell you everything you want to hear, promise everything to get you to put in a deposit and then pass you off to the actual movers ... Read More They are the middle man who is going to tell you everything you want to hear, promise everything to get you to put in a deposit and then pass you off to the actual movers who are going to charge way more and not deliver any of it. I clarified with the person I booked with that the deposit was 100% refundable and now that the charges have gone from 4700 to 7300, the deposit is no longer refundable. It’s a total scam. I didn’t realize that they weren’t the actual movers until about 2 days before my scheduled pick up and I only found out about the extra $3,000 once the truck arrived and now I’m too deep to get out.

Definitely a crock of steaming dung. They create a false contract that you agree to, have horrible customer service, then the movers they employ will argue with you and c ... Read More Definitely a crock of steaming dung. They create a false contract that you agree to, have horrible customer service, then the movers they employ will argue with you and charge you even more money, but the moment you bring up any issues they have hernias “oh well you’re being too emotional” “you’re yelling” (no one was yelling) they are very unprofessional then deny you your deposit even if you cancel before 24 hours before your move date. Customer service will argue with you when you are right and they are wrong. Definitely go elsewhere or DIY with a U-Haul. Also, I forgot to mention they keep your deposit or ensure you forfeit it. Even if you cancel prior to their 48 hour mark. Clearly the owners are unaware of what is going on as citing call customer service, that’s one of their horrendous departments…..I will not be calling customer service, I recommend anyone who wishes to look for a moving company to do your research, read the reviews, call ahead and ask questions so you aren’t robbed as well.

I want these movers to maintain the quality of their work and an upbeat attitude towards their services. My experience with these was a ten; the crew did a commendable jo ... Read More I want these movers to maintain the quality of their work and an upbeat attitude towards their services. My experience with these was a ten; the crew did a commendable job relocating my stuff.

It's a remarkable move with Trident Moving Services since it's the only one I've ever made that has worked out for me. Nothing was mishandled, nothing was damaged to my g ... Read More It's a remarkable move with Trident Moving Services since it's the only one I've ever made that has worked out for me. Nothing was mishandled, nothing was damaged to my goods, and the price was fixed with no additional fees!