WHAT A SHAME - BAD CUSTOMER SERVICE - HORRIBLE COMPANY
DON'T DO IT ! We came across swift shift van lines and it all started out good. Gave them the estimated inventory and they gave an estimated affordable quote. Robert Collins, the "senior relocation specialist" played us like a fiddle. Bunk beds apparently only have one matress. King beds don't have a box spring or a bedframe. Those are things they hit you with after you give them the deposit. So I price jumped drastically. Specifically, $2000.00 more than we planned. Jordan, the quality assurance associate, wasn't trying to help us at all. All he was focused on is getting the "rest of the deposit". Deposits are "non-refundable" so if you decide that this service is just not for you, they just keep your money. Even if you tell them that you just simply can not afford their services, they don't give your money back. They will drain you. Website says no surprises and it was a lie. Talked to the "manager" Olivia, told her we are no longer interested in your services and you can keep the initial deposit. All she said was deposits are non-refundable". Apparently, we only paid half the deposit up front so she that there was going to be another charge. Olivia didn't try to make things right, or offer any money back. Also, they will take your routing and account number off of your check and try to process unauthorized payments. At the end of the day, we canceled everything. They won't see another cent of our hard earned money. Now, I'm moving everything myself, just me, my girlfriend, our 6 month year old baby, 5 year old, and 9 year old. I do not recommended this company to anybody.
