Superior Moving & Storage Inc

Superior was highly recommended to me so it is unfortunate that I have to write about what should really be rated a “0-Star” experience. My move was first confirmed w ... Read More Superior was highly recommended to me so it is unfortunate that I have to write about what should really be rated a “0-Star” experience. My move was first confirmed with an emailed arrival time from 9 to 11 AM. A phone call the day before the move confirmed arrival time between 9 AM and 10 AM. On move day there was no communication from Superior until I called them at 11:30 AM to inquire about their arrival time since they were an hour and a half late. I was told that they would call me back in five minutes. An hour passed and they did not return my call so I called again and was put on hold for 10 minutes until I hung up. My husband then called and he was told that they would arrive “sometime today” no time frame just said they would arrive today. Around 1:30 PM the owner, Mark called me to explain what happened with the truck. Allegedly their “brand new” moving truck that has a pod broke down twice and on the second breakdown, he was informed that the truck would not be operational for the day and needed to be towed to a repair shop. Mark was apologetic about this and I do understand that things happen however, I told Mark I needed him to help me solve the problem. We have settlement on the house we’re moving out of on Monday which means we needed to move on Saturday or Sunday. There was a really long pause by Mark and then he said "I’ve asked to refund your deposit money. I’m sorry I can’t help you, and then told me this is the busiest weekend of the year for moving companies and he didn’t have any available crew or trucks Saturday or Sunday." Perhaps if someone had informed me of what was happening earlier in the day, instead of ignoring my calls, I could have found another moving company as Mark recommended (immediately after telling me this is the busiest weekend for moving companies so not sure why he would think I’d have any luck.) So just remember when you hire Superior, they do not communicate well and they do not have a contingency plan when they fail. You will have a serious problem if you like most people do not have much flexibility when they’re moving. I’ve lived in other states and hired local professional moving companies three times and would say this has been by far the worst experience. Do not hire Superior if reliability is important to you.

Best movers in Philly!!! They were so detail oriented, amazing to work with, efficient and so careful. Will be using them again!! Best movers in Philly!!! They were so detail oriented, amazing to work with, efficient and so careful. Will be using them again!!

Dan, Ty, Trey were our movers and they were great! Superior moving called the day before to confirm the move, the movers arrived within the time frame provided and they d ... Read More Dan, Ty, Trey were our movers and they were great! Superior moving called the day before to confirm the move, the movers arrived within the time frame provided and they did a great job helping us move!

I had a terrible experience with Superior Moving. They lowballed their estimate and ended up charging me much more than originally quoted. The crew and truck provided wer ... Read More I had a terrible experience with Superior Moving. They lowballed their estimate and ended up charging me much more than originally quoted. The crew and truck provided were severely undersized for my needs, causing unnecessary delays and stress. To make matters worse, they falsely claimed I didn't sign up for a supplemental insurance policy, which I absolutely did. When I submitted a claim for my damaged furniture, the owner was condescending and rude, acting like an arrogant child. No receipt or invoice was provided, making the whole process even more frustrating. Avoid this company at all costs.

From Mark, owner, to the delivery guys. Everything went smoothly. Friendly and accommodating. Great price for a move across the city. Also, has a thrift shop if you have ... Read More From Mark, owner, to the delivery guys. Everything went smoothly. Friendly and accommodating. Great price for a move across the city. Also, has a thrift shop if you have some, not junk, to get rid of.

This place is amazing!!! So many nice people to help with all your moving needs!!! I would highly recommend working with this team. Very professional and caring. ... Read More This place is amazing!!! So many nice people to help with all your moving needs!!! I would highly recommend working with this team. Very professional and caring.

Absolutely horrible experience. The place is a wreck trash everywhere. Employees are unprofessional, and the owner marked changes his story every two seconds stay far far ... Read More Absolutely horrible experience. The place is a wreck trash everywhere. Employees are unprofessional, and the owner marked changes his story every two seconds stay far far far far away away from here.

Moving with kids can be a circus, but these movers were patient and understanding. They even helped keep the little ones entertained while we focused on packing ... Read More Moving with kids can be a circus, but these movers were patient and understanding. They even helped keep the little ones entertained while we focused on packing

Great Communication. From the initial quote to the final delivery, the communication was excellent. The movers were professional and very careful with our items. ... Read More Great Communication. From the initial quote to the final delivery, the communication was excellent. The movers were professional and very careful with our items.

Joe F and his crew did a great job. They were professional, careful, fast and efficient. Excelllent work. I will definitely recommend them to friends and family. ... Read More Joe F and his crew did a great job. They were professional, careful, fast and efficient. Excelllent work. I will definitely recommend them to friends and family.