Terrible communication on important matters
This company is a scam. They do not follow through with contracts or their policy. I had to cancel my move and did so in writing within the timeframe indicated in the contract. I also received communication in writing that I would be eligible for a refund. Still 9 months later I have not received a refund and no one will answer our emails asking what could be delaying our refund. The customer service line does not help and only asks that we email to follow up. No one will answer our emails and that is the problem. We have now had to ask our bank to help dispute the amount in hopes that we can finally get our deposit back.