HORRIBLE
If I could give this company zero stars I would. I spoke with one of the salesman named Jacob and everything started off great. We were able to negotiate on price since money was a bit of an issue at the moment. I put down an initial deposit and had a clear idea of what was being owed. Everyone was super friendly and the move which was explained to me to be 3 to 5 days was underway. Shortly after that, the tone quickly switched. Their quality assurance department said that my stuff was over the cubic foot allowance on the original estimate which resulted in me paying an extra 250 on the deposit. I figured that was reasonable so I let it slide. However, when the movers came to my door, I had to look at all these hidden fees that were not explained to me in the original estimate or negotiations paying almost $1000 more than we originally talked about. I’m writing this review before I even have my stuff. My belongings were picked up April 10 of 2025 in our original discussions. Jacob told me that my move would take 3 to 5 business days. It is now April 23, 2025 and my belongings still haven’t even left the state I moved from. I have since talked to their customer service department every day trying to get this moved along and the original salesman. Jacob won’t even answer my calls. Long story short, this company isn’t even its own Moving Company it outsources to multiple other moving companies. They will not communicate to you the hidden fees like the binding estimate fee and will continue to charge you more than you talked about before. I’ve also been reading so many reviews on this company, I believe most of the short and sweet ones are fake and there are numerous one star reviews of stuff being damaged and people running into the same problems that I have. DO NOT USE THIS COMPANY PLEASE.