Sinatra moving group

Avoid Sinatra Moving and Express Move LLC I strongly recommend NOT using Sinatra Moving. In our experience, they operate as a moving broker, charging a significant fee ... Read More Avoid Sinatra Moving and Express Move LLC I strongly recommend NOT using Sinatra Moving. In our experience, they operate as a moving broker, charging a significant fee and then turning the actual move over to a local company. In our case, they selected Express Move LLC, and the experience has been completely unacceptable. Before booking, I clearly explained that my daughter was moving from Baton Rouge to Baltimore, that she had to be out of her apartment by July 31, and needed her belongings delivered by August 10. We were assured the timing would work. Jason Fleming was Sinatra Moving’s point of contact and was extremely aggressive about getting us to make a decision and sign the contract. However, once they had our commitment and money, the level of service changed dramatically. The pickup itself was also unacceptable. The mover repeatedly made inappropriate advances toward my daughter, which made an already stressful situation even more uncomfortable. He arrived in a vehicle that was not large enough to transport her belongings and had no packing materials. Rather than providing the expected moving support, my daughter had to move some of her belongings in her own car because the mover did not want to make three trips. She also had to put gas in his vehicle and buy snacks because he said they had no money. After a three-week delay, I was told that my daughter’s belongings would be delivered between August 20 and August 22. However, today is August 21, and I was told that her belongings still have not even shipped. Neither Sinatra Moving nor Express Move LLC is responding to our calls or messages, and we still have no clear explanation or reliable delivery date. This is exactly why consumers need to understand the difference between a moving company and a moving broker. Sinatra Moving did not perform our move—they collected a substantial fee and selected another company to do it. Yet when that company failed to deliver as expected, Sinatra provided little to no meaningful assistance. Based on our experience: do not use Sinatra Moving, and I would also strongly caution against Express Move LLC. The sales promises, communication, accountability, professionalism, and actual service have been nowhere close to what we were led to expect. When you’re trusting a company with everything your child owns and moving it more than 1,000 miles, you should at least be able to get an answer to one very basic question: Where is her stuff?

The crew took a careful approach to every part of the relocation. They protected the furniture and paid extra attention to fragile belongings. Everything was transported ... Read More The crew took a careful approach to every part of the relocation. They protected the furniture and paid extra attention to fragile belongings. Everything was transported and unloaded without unnecessary confusion. The process was handled in a very organized way.

The moving team arrived with the equipment needed for the job. They handled heavier furniture safely and protected it during transportation. The boxes were unloaded caref ... Read More The moving team arrived with the equipment needed for the job. They handled heavier furniture safely and protected it during transportation. The boxes were unloaded carefully and placed where needed. The entire relocation was completed efficiently.

The moving crew arrived prepared and kept the entire relocation well organized. They handled the furniture carefully and protected the more delicate household items. Ever ... Read More The moving crew arrived prepared and kept the entire relocation well organized. They handled the furniture carefully and protected the more delicate household items. Everything was unloaded systematically at the new home. The process felt smooth from beginning to end.

The moving team stayed focused and organized throughout the day. They communicated clearly and took extra care when carrying larger pieces through doorways. The belonging ... Read More The moving team stayed focused and organized throughout the day. They communicated clearly and took extra care when carrying larger pieces through doorways. The belongings were unloaded in an orderly manner at the new house. It made the transition feel much less stressful.

Super accommodating when we had to make last-minute changes on the placement of big pieces in the new living room. They shifted the main hutch twice until the position wa ... Read More Super accommodating when we had to make last-minute changes on the placement of big pieces in the new living room. They shifted the main hutch twice until the position was correct.

Carefully treated our old leather armchairs, making sure all the straps didn't rub or crease the soft leather surface. Thanks for the awesome move. Carefully treated our old leather armchairs, making sure all the straps didn't rub or crease the soft leather surface. Thanks for the awesome move.

The most important thing I had to worry about was packing, but the movers had high-quality packing materials. They delivered all the fragile items in good order, and I ha ... Read More The most important thing I had to worry about was packing, but the movers had high-quality packing materials. They delivered all the fragile items in good order, and I had no concerns.

We required several heavy machines, storage units and work tables to be relocated to a new workshop. The company dispatched an expert crew, equipped with proper lifting g ... Read More We required several heavy machines, storage units and work tables to be relocated to a new workshop. The company dispatched an expert crew, equipped with proper lifting gear. All machines were set up in relation to our floor plan.

Fantastic experience! I packed things myself, but when I packed them, it was a different story. The packing crew arrived the day before the move and clearly marked all it ... Read More Fantastic experience! I packed things myself, but when I packed them, it was a different story. The packing crew arrived the day before the move and clearly marked all items, including taking special care to wrap fragile items. The moving crew came on time and got all the belongings out of the house in less than 5 hours on moving day. Most definitely worth the money!