Moving company in West Palm Beach, FL
Thank you roldan and traverse for an amazing moving experience with my delivery! Thank you safebound for everything!
This was a little while ago but after I commented on an advertisement about my experience with these scam artists, I figured I’d be sure I didn’t miss an opportunity to tell my story. Quoted $6,900 and on moving day for our move across the state, a Thursday, with the kids’ school starting on Monday, they showed up and said it’s going to be $12k after they apply some discounts. I had no choice. The movers were rude, the estimator, Patric, was radio silent, belongings were damaged, they became impossible to get a hold of, wouldn’t call back or email back, have since blocked me on Facebook for a comment I left on an advertisement I received, never held themselves accountable, paid out shockingly minimal amounts on damaged goods (including a China cabinet) and if you search for the true reviews out there that have been suppressed, you see how often this same treatment occurs.
The foreman was super rude to me and his own team. He yelled a lot and threw cardboard around the truck. I felt uncomfortable just being there, and that’s not something you want on moving day.
Even though the relocation took a little longer than anticipated, the crew showed high respect towards our neighbours. I don’t have enough words to praise them.
I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail. When the truck showed up, there were only TWO people. Had the original quote stated two people, the cost would have been about $240 less and had I negotiated a flat rate, it would have been based on that. I emailed the original estimator person who kicked it 'upstairs.' A person (ZACK, I think) called me and was extremely rude, would not let me explain why I thought the fee was unfair, but he continued to talk over me even while I asked him to stop and listen. He continually told me I signed a contract. I maintained that the estimate and the agreed amount was based on more workers than were sent by the company; but he wouldn't listen. Even the driver could hear this guy speaking loudly and not stopping when I asked him to listen. This is poor customer service. Making a small consideration in the price would have been in order or a polite person who validated my concern. But, they had my clock on the truck and wouldn't bring it in until I paid the full amount. So, I did. I sent a follow up email and received even a ruder reply. DO NOT USE THESE PEOPLE. I feel sorry for their actual moving staff. They were polite, nice, and handled my clock carefully. However, although the person who was the clock tech handled the moving parts well and reinstalled them, I had to ask her to set the time and then after she left, it wasn't keeping time. I realized that she hadn't started the pendulum. Once that was done, it worked perfectly. Since there was a separate fee for a clock tech, wouldn't you think they would know to start the clock??
I was promised affordable pricing, excellent service, a 3 man crew for my move from Florida to Kentucky this past April. Instead, only 2 movers showed up, one did not speak English. The job was estimated at 3 hours took 7 and I was charged an additional $2,000 for items that were "not on the list" even though I had proof otherwise. After providing my closing date well in advance, my belongings did not arrive until 14 days later, leaving me living out of a suitcase and slepping on an air mattress along with my 2 dogs. The delivery was even more concerning. The company sent workers who were not employees, a fact that was never disclosed to me. One appeared unprofessional and smelled like alcohol. Several of my belongings arrived damaged, broken, or missing and I'm still seeking compensation. I even ended up with some else's bin and that took about 2 weeks for the moving company to come get it. Communication was poor throughout the entire process. Calls were rarely returned, and I was told repeatedly, " We will call you," without receiving updates. This company did not deliver on its promises and did not stand behind its guarantees. I would not recommend this company.
Moving from one coast to another was a daunting task, but the moving team made it seamless. They were attentive to every detail, from packing fragile items to ensuring the truck was loaded securely. Their communication was excellent, keeping me updated on the progress. The move was completed within the estimated time frame, and all my belongings were in perfect condition upon arrival.
I don’t know how anyone could’ve left a positive review here. Half of what they promise is just BS. Poor estimate and poor communication.
Thank you safebound for an amazing move! Thank you Roldan and Javier for a professional experience 100 percent I recommend their services!
Had the best experience with Safebound. Moved all my stuff from downtown West Palm to Jupiter. No issues. Nothing broken and extremely hard working men. Will use them again next year when the lease is up. Thanks Mike P and Chris
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Reviews summary
Recommended based on user reviews
This was a little while ago but after I commented on an advertisement about my experience with these scam artists, I figured I’d be sure I didn’t miss an opportunity ... Read More
52 reviews
Had the best experience with Safebound. Moved all my stuff from downtown West Palm to Jupiter. No issues. Nothing broken and extremely hard working men. Will use them ag ... Read More
Even though the relocation took a little longer than anticipated, the crew showed high respect towards our neighbours. I don’t have enough words to praise them. ... Read More
We hired them to move our large office equipment, which they did with wonderful professionalism. Our furniture was disassembled and reassembled like clockwork by them. Ev ... Read More
I was left speechless when these movers assisted me with my relocation; the movers were far better than my expectations. The company sent an expert and knowledgeable move ... Read More
When we moved, some of our belongings went to our new home and some went into storage. The movers took great care to pack everything securely and deliver it to the right ... Read More
My experience with the service has been great from start to finish. Since this was my first time using a moving company, I was obviously nervous and concerned. Nonetheles ... Read More
We have already used Safebound Moving and Storage moving services at least 3 times. When we employed them before, they moved and stored all of our possessions without a h ... Read More
Most inconsiderate and unprofessional moving company I have ever used. Total con artists at every single level of this company. Will Maudlin, the salesman, was difficult ... Read More
The service was quick and helpful. They disassembled and reassembled my furniture without any hassles, and even helped me arrange my new home. The relocation went off wit ... Read More
Thank you safebound for an amazing move! Thank you Roldan and Javier for a professional experience 100 percent I recommend their services!
Safebound Moving and Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Safebound Moving and Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
