Moving company in West Palm Beach, FL
Thank you roldan and traverse for an amazing moving experience with my delivery! Thank you safebound for everything!
The foreman was super rude to me and his own team. He yelled a lot and threw cardboard around the truck. I felt uncomfortable just being there, and that’s not something you want on moving day.
The guys came and got started right away. I highly recommend this company. Thank you to Elias, Neftali, and Mauricio. Fantastic service!!!
I was promised affordable pricing, excellent service, a 3 man crew for my move from Florida to Kentucky this past April. Instead, only 2 movers showed up, one did not speak English. The job was estimated at 3 hours took 7 and I was charged an additional $2,000 for items that were "not on the list" even though I had proof otherwise. After providing my closing date well in advance, my belongings did not arrive until 14 days later, leaving me living out of a suitcase and slepping on an air mattress along with my 2 dogs. The delivery was even more concerning. The company sent workers who were not employees, a fact that was never disclosed to me. One appeared unprofessional and smelled like alcohol. Several of my belongings arrived damaged, broken, or missing and I'm still seeking compensation. I even ended up with some else's bin and that took about 2 weeks for the moving company to come get it. Communication was poor throughout the entire process. Calls were rarely returned, and I was told repeatedly, " We will call you," without receiving updates. This company did not deliver on its promises and did not stand behind its guarantees. I would not recommend this company.
I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail. When the truck showed up, there were only TWO people. Had the original quote stated two people, the cost would have been about $240 less and had I negotiated a flat rate, it would have been based on that. I emailed the original estimator person who kicked it 'upstairs.' A person (ZACK, I think) called me and was extremely rude, would not let me explain why I thought the fee was unfair, but he continued to talk over me even while I asked him to stop and listen. He continually told me I signed a contract. I maintained that the estimate and the agreed amount was based on more workers than were sent by the company; but he wouldn't listen. Even the driver could hear this guy speaking loudly and not stopping when I asked him to listen. This is poor customer service. Making a small consideration in the price would have been in order or a polite person who validated my concern. But, they had my clock on the truck and wouldn't bring it in until I paid the full amount. So, I did. I sent a follow up email and received even a ruder reply. DO NOT USE THESE PEOPLE. I feel sorry for their actual moving staff. They were polite, nice, and handled my clock carefully. However, although the person who was the clock tech handled the moving parts well and reinstalled them, I had to ask her to set the time and then after she left, it wasn't keeping time. I realized that she hadn't started the pendulum. Once that was done, it worked perfectly. Since there was a separate fee for a clock tech, wouldn't you think they would know to start the clock??
I don’t know how anyone could’ve left a positive review here. Half of what they promise is just BS. Poor estimate and poor communication.
Moving from one coast to another was a daunting task, but the moving team made it seamless. They were attentive to every detail, from packing fragile items to ensuring the truck was loaded securely. Their communication was excellent, keeping me updated on the progress. The move was completed within the estimated time frame, and all my belongings were in perfect condition upon arrival.
First-rate service by the movers! They made my relocation and handled everything better than my expectations. My moving coordinator was also exceptional at his job, he handled every minor detail and ensured the smoothest delivery possible for me. I will hire them again in the future too!
The movers were enthusiastic about their work and were quite energetic. They helped us disassemble our difficult bed frame and protect our precious dishes and glasses. Immensely satisfied.
This was a little while ago but after I commented on an advertisement about my experience with these scam artists, I figured I’d be sure I didn’t miss an opportunity to tell my story. Quoted $6,900 and on moving day for our move across the state, a Thursday, with the kids’ school starting on Monday, they showed up and said it’s going to be $12k after they apply some discounts. I had no choice. The movers were rude, the estimator, Patric, was radio silent, belongings were damaged, they became impossible to get a hold of, wouldn’t call back or email back, have since blocked me on Facebook for a comment I left on an advertisement I received, never held themselves accountable, paid out shockingly minimal amounts on damaged goods (including a China cabinet) and if you search for the true reviews out there that have been suppressed, you see how often this same treatment occurs.
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Reviews summary
Recommended based on user reviews
Absolutely one of the Worst working Experiences I've ever had! Would Not Recommend! Trust me this company is terrible !! Terrible communication on important matters.. ... Read More
52 reviews
Safebound moved me from Florida to Brooklyn New York. Brett and his crew just unloaded. All my furniture delivered without any problems. If you want honest long distance ... Read More
Will who helped to set up our move from Florida to Massachusetts was a breeze to work with. Brett and team who picked our items u was super particular and careful with wr ... Read More
The move was excellent. The team arrived on time, accessed the situation, and went directly to work. It was Dave and his team at our place, and they worked fast and profi ... Read More
This is the second time I've used Safebound Moving and Storage and I was impressed by their professionalism and efficiency. These movers work absolutely wonderful. ... Read More
The team that came out to help me Saturday was great. They did the entire move safely and efficiently, and they wasted no time! I would definitely recommend Safebound Mov ... Read More
I cannot say enough great things about Safebound Moving. Luke was extremely polite and professional. We had Frank and Chris managing our move and they were excellent. App ... Read More
Great and blessed experience. Made moving so much easier. I'm single mom, so i couldn't do it myself. At all. Safebound Moving and Storage made this arduous experience so ... Read More
First-rate service by the movers! They made my relocation and handled everything better than my expectations. My moving coordinator was also exceptional at his job, he ha ... Read More
This company is run efficiently, and our moving and storage worked well. Had items in storage 6 months, and the move was completed last Saturday. Items were not damaged, ... Read More
The movers were enthusiastic about their work and were quite energetic. They helped us disassemble our difficult bed frame and protect our precious dishes and glasses. Im ... Read More
Safebound Moving and Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Safebound Moving and Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
