NEVER WORK WITH THIS MOVING COMPANY
I cannot give even one star to this company. I strongly advise against working with them. They initially estimated my move over the phone at $1588 for 300 cubic feet and
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I cannot give even one star to this company. I strongly advise against working with them. They initially estimated my move over the phone at $1588 for 300 cubic feet and required a $500 non-refundable deposit, which was not disclosed upfront on 1/26/2024. Four days before my move on 3/5/2024, they claimed my belongings needed more space (424 cubic feet) and increased the total cost to $2479.04, demanding an additional $300 deposit. When I tried to cancel, they refused to refund my initial deposit, forcing me to pay another $300.
On moving day (3/8/2024), I was surprised to see another company, G & M Moving and Storage Corp, loading my items without prior notification from Royal Palm Moving, my contracted company. G & M packed my items separately into more boxes, costing me extra without consulting me. I had no choice but to pay whatever they asked. Cancelling would have meant losing my $800 deposit and finding a new mover last minute, impossible.
They also failed to deliver on time and ignored my concerns about the excessive charges. Why didn't they send an estimator beforehand? Why subcontract without informing me? Royal Palm Moving's manager brushed off my complaints and directed me to G & M, showing a lack of accountability. Both companies charged me $5000, far exceeding the initial quote of $1588. I urge the BBB to address this dissatisfaction with Royal Palm Executive Interstate Movers and G & M Moving and Storage Corp.
Move size: 2 Bedroom Home
Service cost:
$5250