May 05, 2025
They moved our things with care.
Excellent contact was maintained from the initial phone call to the final unloading. They provided a detailed moving schedule for packing gadgets, furniture, kitchenware, and breakable décor. Prompt responses and updates, including images, eased concerns about my grandmother's china set and large TV. Working with such professional and communicative staff was enjoyable.
Mar 13, 2025
I couldn’t be more grateful to them!
Impeccable experience! This was my first big move, and I was pretty anxious about how everything would go. But the team at Regal Van Lines made the whole process easy! They took care of my fragile items, including glassware and artwork, and made sure everything was packed carefully. They even secured everything with thick belts onto the moving trucks for extra protection. When I unpacked the boxes, I was over the moon to receive everything intact. I couldn’t be more grateful to them!
Feb 11, 2025
Thank you for making it so easy
What I appreciated most was their honesty. No hidden fees, no sudden price hikes, and no cut corners. They loaded everything carefully, making sure fragile boxes weren’t stacked under heavy ones. They called me when they found an envelope with cash in one of my dresser drawers—talk about integrity! They set up my bed frame, plugged in my appliances, and gave me a moving checklist for my next move. This is a company that truly cares about customers.
Jul 03, 2025
Excellent bargain
Moving out of our first apartment felt like closing a chapter in our married life. I cried when the movers boxed our wedding photos in fragile boxes. They carefully assembled our handcrafted bedframe without causing any damage. They managed our story, not just the furniture.
Aug 06, 2025
they handled everything very well.
I had a long-distance move that included fragile art pieces, a vintage lamp, and some tricky electronics. James and the team from Regal Van Lines were amazing from start to finish. They brought extra packing materials, labeled everything clearly, and triple-checked the loading process. Not a single thing was damaged.
Mar 28, 2025
Good Job Done...
We needed storage between moves, and they arranged it perfectly. Our belongings were delivered exactly when we needed them. Many thanks!
Apr 28, 2025
Spectacular move!!
I contracted them to shift my duplex and they handled my furniture with the same care as if it belonged to them. The crew members took the time to provide floor protection for my hardwood surfaces throughout the relocation.
Aug 05, 2025
They Took great care off My items
I've never had a move go this smoothly. The team arrived on time, brought everything they needed, and wasted no time. My Three-bedroom apartment was fully moved before lunch, and nothing was damaged or missing. They even helped me move a few items that I had forgotten to label. Everyone was professional and easy to talk to. It made what I thought would be a long day surprisingly easy.
Jun 18, 2025
The crew was polite!!!
They moved several priceless antiques for me, and I could not believe how meticulously they wrapped them. They took their time and used extra padding to ensure everything arrived in pristine shape. These folks know what they are doing.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
