Jul 16, 2025
Quick and Effortless!
The movers were fantastic with our children's belongings when I moved my little family to a new home. They ensured that all items were in boxes that my toddler could easily open and took special care with the nursery furnishings. When my kid wanted to show them her beloved stuffed animal, the staff was attentive and treated her belongings as though they were precious. Really reduced the stress of the relocation!
Jun 29, 2024
Broker company, not actual movers
I set up service with Regal Van Lines LLC on May 18th. They represented themselves as an moving company on the phone, but they are actually a broker. I got a call on June 20th for a quality assurance check. I told him the items and about how much truck space I would need. That jumped by bill from $3000+ to $7500+. I was charged for packaging materials, even though I had everything bubbled wrap already. I decided to remove some items and transport them myself. He refused to void the Bill of Lading and draft a new one. I thought I could use the card on file to pay for the movers. That turned into another fiasco. The top worse moment for me had to be the rep telling me he’ll check the recorded calls because I’m wrong and I’m a liar. Then called me back 2hrs later telling me the calls had been deleted. Even though they just listened to them early that day when I called in for another issue with them. I was also told that I was charged so much because I didn’t have a big load, so they would’ve lost money on my account (this came from the movers). The Bill of Lading also wasn’t accurate, there was less. The itemized checklist was outdated too. It took the movers (2 individuals) less than 40 mins to load everything.
May 16, 2025
Bloody basters
I tried to use Regal Van Lines for my move from Staten Island to Florida. They took a 1500.00 partial deposit from me. As it progressed closer to my move they kept increasing the cost. I was very explicit that I wasn’t going to give them the higher prices and wanted out. I dealt with Donald, Mitch and Scott. They have stolen the deposit and no move occurred. I would give this shady company a zero. Do not use them. Very dishonest people. S. DeCrescenzo
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Apr 15, 2025
extremely helpful and pleasant
My queen-size bed, dresser, and large mirror were all well cared for. They skilfully dismantled and reassembled the bed, shielding the mirror with cardboard and bubble wrap. It arrived in pristine shape.
Jun 11, 2025
Consummate professionals
My office was filled with electronics and paperwork, so I had to move. Matthew and the team saved lives! They checked everything and helped me sort my boxes. David meticulously labeled everything. When loading the vehicle, they wrapped my printers and monitors in cardboard and bubble wrap as if they were handling millions of dollars. They even provided extra wrapping for my fragile items! Donald set up my PC and workspace at the new job.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Mar 28, 2025
Good Job Done...
We needed storage between moves, and they arranged it perfectly. Our belongings were delivered exactly when we needed them. Many thanks!
Feb 19, 2025
We had a flawless, full service move.
Even though it is never simple to move with dogs, the crew was great. They made sure my dog was out of harm's way and helped me arrange her bed and toys as soon as I arrived at the new place. It had immense significance for me.
Aug 01, 2025
Beware
Regal may offer low prices, but it comes at a high cost. They show no regard for their customers—promising a delivery date and price, only to hand you off to a different shipper who’s completely unaware of the agreed terms. From that point on, you’re stuck dealing with delays and confusion. Regal’s customer service is unhelpful at best and dismissive at worst. They take no responsibility, instead blaming everything on the carrier they chose to broker. If reliability, accountability, and basic communication matter to you, steer clear.
