Aug 07, 2025
extremely helpful and pleasant
I stored my belongings in a friend's garage for a couple of months while waiting for my new lease to begin. Most of it was in boxes, plus a mattress and a TV. The movers showed up right on time and handled everything without any drama. It felt easy, which is exactly what I was hoping for.
Jul 04, 2025
We were grateful to have him in charge of our move.
I was dreading hiring any moving company because of my prior experience. However, this time it felt like a completely new experience. Regal Van Lines movers arrived on time, carefully labeled each box, and even followed up to ensure I was satisfied. I'm glad I made the hire!
Mar 14, 2025
Great moving company to deal with.
Moving a piano and a large sectional couch made my relocation challenging. The team arrived on time and started work right away. The sofa was successfully moved out the door with the help of a dolly and sturdy straps. After gently lifting the piano and padding it with a special cover, they asked me how I wanted it positioned in the new living room. They took their time, placing everything carefully, and I was amazed by how well they maintained everything.
Jun 09, 2024
Great Communication! Great service! Competitive pricing!
I called in and got a quote from this company early May and representative Nicholas Delgado was extremely vigilant with my families estimate. Asked the right questions, showed me what to look for in other quotes, the protect your move websites, everything and above. I decided to go with them after receiving about 4 quotes and the three movers who showed up did a great job with packing and loading my furniture and boxes (good communication and attention to detail again) the same crew moved my inherited grandmothers spinet piano from A to B without a scratch as well as the other furniture articles. I would recommend these guys again! Thanks again to the two wonderful guys who helped and the agents at Regal Van lines for a smooth move to our new home in New York.
Jun 27, 2025
Good Communication!!!
The entire experience was first-rate. The movers were professional and kind. My one gripe is that they took a bit longer than expected, but the additional time was more than justified because they took care of everything. I would definitely hire them again.
Feb 24, 2025
Quick and Effortless!
The movers used a color-coding system for boxes, matching them to rooms. They measured furniture to choose the right box size, ensuring a snug fit. For electronics, they took photos before disconnecting wires, which helped set them up again perfectly. They even kept a small bag for screws and bolts from disassembled furniture, labeling each bag.
Apr 08, 2025
A Dream Team.
Couldn’t have asked for better movers! Our move involved multiple storage units, and they handled the logistics seamlessly. They were total pros!
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
May 12, 2025
Impressive Moving Team.
I seldom write online reviews, but this company deserves it. Their workers made a stressful day run smoothly. They labeled boxes, loaded everything logically for unloading, and carefully separated breakables. It was like watching experts at work. They placed safety mats under furniture to protect my newly laid hardwood floors. Because of their attention to detail, I'll hire them again when I need movers.
Sep 19, 2024
Highly recommended!
Outstanding Moving Crew! What a relief it was to have such a capable team handle my move. They were polite, punctual, and took all the stress out of the day. Highly recommended!