Oct 28, 2023
Poor estimate and poor communication
DO NOT USE THIS COMPANY! We had a horrible experience with this company. They lied to us multiple times including misleading us on the pricing by quoting. They did not move all of our belongings. Delivery was late and only one man showed up to unload our stuff up a flight of stairs. We did not get all of our belongings and we ended up with a box that was not ours. Zero customer service as they don't return calls or emails.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Jun 11, 2025
Consummate professionals
My office was filled with electronics and paperwork, so I had to move. Matthew and the team saved lives! They checked everything and helped me sort my boxes. David meticulously labeled everything. When loading the vehicle, they wrapped my printers and monitors in cardboard and bubble wrap as if they were handling millions of dollars. They even provided extra wrapping for my fragile items! Donald set up my PC and workspace at the new job.
May 23, 2025
Top-notch!
This company was recommended by a friend, and now I know why. From the first call to the last box, everything went exactly as they promised. Booking was easy, pricing was clear, and the team arrived ready. All my belongings, even glass décor, made it over in mint condition. Kudos to them!
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Feb 13, 2025
Faultless service!
I was moving out of my college dorm into my first apartment, and I didn’t have much stuff—just a mini fridge, a futon, some books, and a few suitcases. But Regal Van Lines still treated my move like it was important. The team gave me tips on packing efficiently, helped me load a few last-minute things, and secured my bike on the truck without an extra charge. Moving is stressful when you’re a student, but Regal Van Lines made it a breeze.
Apr 18, 2025
Stunning Movers!
The job was finished in record time because they always showed up on time and worked hard. They took great care of our things and made sure that both the old and new places were safe.
Aug 05, 2025
extremely helpful and pleasant
I contacted Regal Van Lines to help with moving my elderly parents into a senior living apartment. The crew was incredibly patient and kind, asking where things should go and making sure my parents felt comfortable during the process. Their furniture and family keepsakes were packed thoughtfully. It was a long day, but the team made it feel calm and respectful from beginning to end.
Jul 09, 2025
We wish you all the very best!
I had an extremely limited window between work meetings. The crew showed up exactly on time, loaded everything in under 3 hours, and had it delivered safely. They have my highest recommendation!
Mar 28, 2025
Humble and Able Team!
James and rest of the crew was fantastic from the moment they arrived to begin the packing and moving process. They were very professional, careful with everything they lacked and moved as well as great in the communication side of things. I highly recommend this crew if you’re looking to hire a moving company.
