Jun 29, 2024
Broker company, not actual movers
I set up service with Regal Van Lines LLC on May 18th. They represented themselves as an moving company on the phone, but they are actually a broker. I got a call on June 20th for a quality assurance check. I told him the items and about how much truck space I would need. That jumped by bill from $3000+ to $7500+. I was charged for packaging materials, even though I had everything bubbled wrap already. I decided to remove some items and transport them myself. He refused to void the Bill of Lading and draft a new one. I thought I could use the card on file to pay for the movers. That turned into another fiasco. The top worse moment for me had to be the rep telling me he’ll check the recorded calls because I’m wrong and I’m a liar. Then called me back 2hrs later telling me the calls had been deleted. Even though they just listened to them early that day when I called in for another issue with them. I was also told that I was charged so much because I didn’t have a big load, so they would’ve lost money on my account (this came from the movers). The Bill of Lading also wasn’t accurate, there was less. The itemized checklist was outdated too. It took the movers (2 individuals) less than 40 mins to load everything.
Feb 19, 2025
We had a flawless, full service move.
Even though it is never simple to move with dogs, the crew was great. They made sure my dog was out of harm's way and helped me arrange her bed and toys as soon as I arrived at the new place. It had immense significance for me.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Aug 08, 2025
Thank you for making it so easy
When I called Regal Van Lines, Jack answered and immediately helped me feel at ease. I had to move long-distance with several fragile items, including some handmade furniture and delicate ceramics. They walked me through the process, helped with packing tips, and the movers followed through exactly as described. It felt well-organized from start to finish, and everything showed up intact. I'm so glad I trusted them with this move.
Mar 08, 2025
Above and Beyond
Regal Van Lines is a good choice for any company looking to switch suppliers or any family planning relocation. During the unloading process, Jack, the representative, also stopped over to check on me and my new house.
Apr 04, 2024
Additionally
Additionally, Ben went above and above to address any queries or worries I had. Ben has always going above and beyond to make sure I was a happy and successful trader, whether it was by providing technical support or breaking down complicated trading concepts
Apr 15, 2025
Impressive Moving Team.
Recommended 100%! With just a week to pack up and move across the city due to a job transfer, I was overwhelmed. But the moving crew from this company came to my rescue and I didn’t even have to lift a finger. Everything was packed and delivered safely to my new place within 5 days! I wouldn’t think twice about hiring them again!
May 05, 2025
They moved our things with care.
Excellent contact was maintained from the initial phone call to the final unloading. They provided a detailed moving schedule for packing gadgets, furniture, kitchenware, and breakable décor. Prompt responses and updates, including images, eased concerns about my grandmother's china set and large TV. Working with such professional and communicative staff was enjoyable.
Jul 31, 2025
Exceptional teamwork, and genuine care for their clients
I scheduled the move with Regal Van Lines and got a call from James the day before to confirm a few details. They arrived right on time, brought extra supplies I hadn’t thought of, and made sure everything was loaded in order. My TV, glassware, and shelves all made it safely, and I didn’t feel like I had to supervise the whole thing. The team was solid from start to finish.
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
