Jul 18, 2025
they handled everything very well.
This was an interstate move and I asked for partial packing. They packed all the fragile items while I handled clothes and books. Everything stayed well-organized, and the boxes I packed myself were treated with the same care. After delivery, they helped me with unpacking as well. I appreciated it all!
May 19, 2025
They handled all my stuff with care
My loft had awkward beams and tons of vintage decor, so I was sure the movers would struggle. Instead, they methodically surveyed my place before lifting a single box. They used these thick blankets and foam shields around every corner to avoid gouges in the wood columns. My old metal sign collection—some of them with sharp edges—was handled with extreme caution. They loaded everything like a live-action, making use of every square inch in the truck. Unloading was just as smooth, with boxes arriving in the right rooms because they stuck color-coded labels on them all. Super organized from start to finish.
Aug 08, 2025
Thank you for making it so easy
When I called Regal Van Lines, Jack answered and immediately helped me feel at ease. I had to move long-distance with several fragile items, including some handmade furniture and delicate ceramics. They walked me through the process, helped with packing tips, and the movers followed through exactly as described. It felt well-organized from start to finish, and everything showed up intact. I'm so glad I trusted them with this move.
Apr 10, 2024
My hats off to you!
movers were very efficient and punctual handle everything with care and always picked up my call and i highly recomend them most professional movers ive ever used
Jun 03, 2024
Moving Made Easy
Loved this company they were efficient and quick delivery 🚚!! Will definitely be using them again for future moving needs, movers were Awesome and polite.
Apr 25, 2025
Best Move Ever, Not Kidding.
My initial contact with them made me confident about the excellent service they would provide. The team demonstrated professionalism along with organization and worked hard to execute a trouble-free move. The staff took special care of my possessions while maintaining my comfort at all times during the moving process.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Jun 27, 2025
Friendly and helpful guys!
We only needed help moving furniture because we’d already moved the boxes ourselves. Their movers showed up with blankets, tools, and lifting straps, and took care of every piece like it was brand new. Even helped us reassemble the bed after delivery. We couldn’t have asked for more!
Feb 11, 2025
Thank you for making it so easy
What I appreciated most was their honesty. No hidden fees, no sudden price hikes, and no cut corners. They loaded everything carefully, making sure fragile boxes weren’t stacked under heavy ones. They called me when they found an envelope with cash in one of my dresser drawers—talk about integrity! They set up my bed frame, plugged in my appliances, and gave me a moving checklist for my next move. This is a company that truly cares about customers.
Mar 05, 2025
Rude
Disastrous experience from start to finish! They misplaced several of my boxes, including one with important documents. When I called to ask about it, they said it’s “not their problem.” I can’t believe a company can be this careless!