Prime Line Van Lines

The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a two-bedroom apartment. Took $834 deposit to reserve the ... Read More The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a two-bedroom apartment. Took $834 deposit to reserve the date. Movers showed up 1.5 hrs early at 6:30AM instead of 8AM to 12PM window. Foreman threatened to charge wait fees unless I could wake up my son while I was traveling to the site. Move completed in 30 minutes with inventory matching list on the quote. Foreman began ranting about "cubes" and hitting the calculator, saying my quote was way too low. He said I owed him $4200 total, and he needed $3400 cash immediately, or items would be unloaded onto the street. Obviously this was impossible for me to provide. Foreman took the $1000 I was prepared to pay saying that would allow him to take my items to storage. Forced me to sign a document he said just confirmed the inventory and management would work out the price difference. Customer support said I owed them an additional $2200 to get my items back. The other option was to not pay the $2200 and they would charge me $1486 storage fees and send my stuff to auction. Complete extortion. This is a criminal organization.

Terrible experience for my daughter and her boyfriend. Belongings were loaded on 6/14 did not arrive to location (2 day drive) til 7/3. Horrible communication with no abi ... Read More Terrible experience for my daughter and her boyfriend. Belongings were loaded on 6/14 did not arrive to location (2 day drive) til 7/3. Horrible communication with no ability to track belongings with no comfort that they would ever arrive. Several times tried to overcharge. This company should be out of business.

DO NOT USE THIS COMPANY!! THEY ARE CROOKS!!! We moved from Arizona to Idaho. Our belongings were in a storage facility, so everything was in boxes and bins, securely seal ... Read More DO NOT USE THIS COMPANY!! THEY ARE CROOKS!!! We moved from Arizona to Idaho. Our belongings were in a storage facility, so everything was in boxes and bins, securely sealed, wrapped, etc. When we made arrangements with Primeline Van Lines, we gave them our inventory list, agreed upon a price and were assured that Primeline WAS NOT a BROKER!! We even called them 3 times to verify that they were a carrier-NOT A BROKER!! So we made arrangements for my husband to meet with a driver who WORKS FOR PRIMELINE and would arrive in a PRIMELINE TRUCK at the storage facility to pick up our belongings. We were also told that our belongings would be delivered within 4-7 days after pick up. So on 4/15/24 my husband goes to meet with a Primeline employee in a Primeline truck at our storage facility-and that’s when we found out how crooked they are!! 1. Some guy shows up in a plain white rented truck, not wearing anything identifying himself as a “Primeline” employee 2. My husband opens the door to our storage unit-first thing the guy says is “It’s going to be another $1000”! He hadn’t even put ONE SINGLE THING in the truck!! 3. Instead of delivering our belongings to our new home as we were told-they were taken to a warehouse in LAS VEGAS!! My husband tried to contest but the guy didn’t care! Meanwhile I was in Idaho trying to call and get answers, but I kept getting put on hold and hung up on!! When I finally spoke with someone they told me our belongings had to sit in their warehouse until there was another delivery by us!! We were NEVER told any of that!! Then the next Monday a supervisor told us our belongings were being loaded on a truck and we’d have them in a few days, and to call dispatch the next day for an exact day and time of delivery. So that next day we did-and waited for a call back-but no one ever called. Our belongings were picked up on April 15, 2024 and they weren’t delivered to us until May 7, 2024. All of our boxes had been opened and gone through, as well as our bins. We have several things missing, including jewelry, antiques, collectibles and even odd things like lids to pots and pans, lamp shades, the leaf to our kitchen table. We also have several things that are broken, furniture, our computer, a tv. We tried to file a claim with their insurance but it doesn’t go anywhere. The young man who delivered our belongings was the only employee who was honest and respectful. Again-STAY AWAY FROM PRIMELINE VAN LINES!!!

They LIE and tell you whatever you need to hear to get the sale so your stuck. Massively under quotes the estimated cost. Straight up lies about their delivery capabiliti ... Read More They LIE and tell you whatever you need to hear to get the sale so your stuck. Massively under quotes the estimated cost. Straight up lies about their delivery capabilities and services. And are practically impossible to get ahold of. Here's just SOME of the issues I've had: The salesman guaranteed delivery withing 4 to 7 days... it took 2 weeks and the. The said that they would put my furniture back together upon arrival, another blatant lie. Told me a delivery day (after that "guaranteed" timeline) and then just didn't show at all, no call, no text, nothing. The 1 time I did get ahold of them the customer service agent was extremely rude and then didn't even send me the email that I asked for nor called me back. Another lie I was told is that they are the movers themselves and it's all in-house. This is completely false. AVOID AT ALL COSTS

Hey, team! We've just moved into our dream home, and it wouldn't have been possible without your rockstar moving service. The guys were lightning-fast with the packing, a ... Read More Hey, team! We've just moved into our dream home, and it wouldn't have been possible without your rockstar moving service. The guys were lightning-fast with the packing, and nothing got scratched or dented! Our precious antique cabinet arrived without a single blemish. Kudos! The kitchenware is all set up, and we're cooking up a storm in our gorgeous new kitchen.

I had an amazing experience. Every person I dealt with was courteous and professional. The actual move went off without a hitch, and they took every precaution to ensure ... Read More I had an amazing experience. Every person I dealt with was courteous and professional. The actual move went off without a hitch, and they took every precaution to ensure the safety of my belongings.

We were grateful for the movers' adaptability and willingness to accommodate our last-minute needs. They revised their preparations according to the new information to en ... Read More We were grateful for the movers' adaptability and willingness to accommodate our last-minute needs. They revised their preparations according to the new information to ensure the transfer went off without a hitch. It was remarkable how well they adjusted to new circumstances.

Prime Line Van Lines helped me move furniture from NY to MD. I'm very happy with their professional and extra-mile service. Quick response, delivered on promises. Will us ... Read More Prime Line Van Lines helped me move furniture from NY to MD. I'm very happy with their professional and extra-mile service. Quick response, delivered on promises. Will use them again and recommend to others.

I had no problems with any aspect of my move. Joseph and his colleagues were second to none throughout all three phases of the move. On time, efficiently, and professiona ... Read More I had no problems with any aspect of my move. Joseph and his colleagues were second to none throughout all three phases of the move. On time, efficiently, and professionally conducted themselves. They knew exactly what to do at each level and executed it flawlessly.

Without a hitch, John and the rest of the Prime Line Van Lines crew moved, stored, and returned our furniture before, during, and after the recent earthquake. We met lots ... Read More Without a hitch, John and the rest of the Prime Line Van Lines crew moved, stored, and returned our furniture before, during, and after the recent earthquake. We met lots of nice people who were happy to help us.