New Start Moving Services

This is my second time using them and it was a professional and seamless experience from start to finish. My coordinator Matt has always been reliable, informative and su ... Read More This is my second time using them and it was a professional and seamless experience from start to finish. My coordinator Matt has always been reliable, informative and super prompt in her communications. Day of move, my crew arrived on time and worked super efficiently and professionally. Everything was unpacked with great care upon arriving at new house. Loved my experience and highly recommend time. My crew included: Oscar, Madison, Nick, Joseph and Scott.

I’ve used New Start Relocation on multiple occasions and the team always goes above and beyond to get the job done. I’ve used New Start Relocation on multiple occasions and the team always goes above and beyond to get the job done.

What can I say? Matt and team were just incredible. From start through to the finish, they were fast, careful and just easy to work with. They actually outpaced what I th ... Read More What can I say? Matt and team were just incredible. From start through to the finish, they were fast, careful and just easy to work with. They actually outpaced what I thought it would take to wrap up my old townhome by an hour! Incredible. I hope everyone uses them. They hosted my couch down two stories and even staged our furniture in all the correct rooms.

New Start Relocation is the best! They were very professional, prompt, and friendly. They handle my belongings with great care. They made moving day stress free. They wer ... Read More New Start Relocation is the best! They were very professional, prompt, and friendly. They handle my belongings with great care. They made moving day stress free. They were recommended to me and I would definitely refer them to anyone in need of a moving company!

They Moved me a few weeks ago and did a fantastic job! I’m finally unpacking my boxes from the move and so happy nothing broke and how organized they packed things! The ... Read More They Moved me a few weeks ago and did a fantastic job! I’m finally unpacking my boxes from the move and so happy nothing broke and how organized they packed things! They were a great crew led by Madison, I highly recommend them.

DO NOT USE THIS MOVING COMPANY!! TL;DR: We were given false promises about delivery dates on multiple occasions, repeatedly told we would receive calls that never came, ... Read More DO NOT USE THIS MOVING COMPANY!! TL;DR: We were given false promises about delivery dates on multiple occasions, repeatedly told we would receive calls that never came, charged significant unexpected fees, and received damaged property. I chose this company because I trusted the hundreds of five-star reviews and because I was explicitly promised by Oscar R. and Jacob G. that my move would include guaranteed same-day pickup in Indianapolis and delivery in Cleveland. Oscar also told me I would receive a call five days before pickup to finalize my inventory and another call two days before pickup to schedule a time. That didn't happen. Instead, Michael called me only two days before pickup to finalize the inventory. During that conversation, I confirmed that he was aware of the same-day pickup and delivery arrangement, and he expressed no concerns. Then, the day before pickup, Shannon called to schedule the pickup and informed me that the only available window on Saturday was in the afternoon. At that point, it was obvious that same-day delivery would be impossible. Shannon herself seemed confused as to why anyone had represented it as a viable option. I immediately contacted Oscar, who told me he would call me back within 10 minutes after returning to the office. He never called back and never responded to my follow-up call or text message. Because it was too late to cancel without losing my deposit, we had no choice but to proceed with the Saturday afternoon pickup. We also informed Shannon that Sunday delivery would not work because our apartment complex did not allow access to the loading dock on Sundays. She told us delivery would likely occur on Monday. Since all calls were supposedly recorded, I requested that the situation be escalated to management for review. At pickup, we were told we would receive a call on Sunday to schedule delivery for Monday or Tuesday. Again, that call never came. By late Monday morning, we contacted the company ourselves and were told that Monday or Tuesday delivery was not possible. We were also told they had intended to deliver on Sunday, despite the fact that we had clearly explained Sunday delivery was not an option and they never even called to schedule this. Even more confusing, they admitted they do not call on Sundays to schedule deliveries because the office is closed. None of this made sense. I then contacted Jacob, who said he would speak with the driver and call me back. Like Oscar, he never returned my call or responded to my follow-up call and text message. Finally, on Tuesday afternoon, I received a call to schedule delivery for Thursday—five days later than originally promised. During that conversation, I also learned that my request to escalate the matter to management had never been submitted, so I had to make the request again. To make matters worse, the final cost exceeded the original quote by $1,434.50 and was still $601 higher than the revised quote. In addition, two TVs arrived broken and our mini-fridge was dented. We are currently filing damage claims. Because our belongings arrived five days later than promised, we also spent more than $500 on hotel stays and an air mattress while waiting for delivery. This was one of the most frustrating customer service experiences I have ever had. The repeated misrepresentations, lack of communication, unreturned calls, unexpected charges, delayed delivery, and damaged items made this move far more stressful and expensive than it should have been. I strongly recommend looking elsewhere for a moving company.

Madison and the guys were very punctual very polite and very good at their job, nothing was too small or too big to achieve they seemed to really care about what they wer ... Read More Madison and the guys were very punctual very polite and very good at their job, nothing was too small or too big to achieve they seemed to really care about what they were doing would definitely recommend 5 stars

We had the best experience with New Start Relocation! Madison and Oscar were amazing! Super professional, efficient, and genuinely kind people who made a stressful day fe ... Read More We had the best experience with New Start Relocation! Madison and Oscar were amazing! Super professional, efficient, and genuinely kind people who made a stressful day feel easy. They handled everything with care and worked like a well-oiled machine. Would hire them again in a heartbeat. Five stars all the way!

New Start Relocation is 100% top-notch! These gentlemen were professional, prompt, and very helpful! Our move had some obstacles and they were not only willing to work ... Read More New Start Relocation is 100% top-notch! These gentlemen were professional, prompt, and very helpful! Our move had some obstacles and they were not only willing to work with us, but they did so in a friendly and courteous manner! We will definitely be reaching out to them for some future projects! Thank you guys again!! :)

I can’t say enough positive things about these guys. They showed up on time, were friendly and enthusiastic, and, despite several obstacles (tons of stairs, multiple st ... Read More I can’t say enough positive things about these guys. They showed up on time, were friendly and enthusiastic, and, despite several obstacles (tons of stairs, multiple stops, and snow coming down), they moved all of my items efficiently and safely. I was extremely impressed with the job they did and I will be recommending them to everyone I know who is moving in the future. I’m so glad I chose them!