Moving company in Dallas, TX
I called them for a small job, just moving about 15 big items from a storage unit to my new garage. They quoted me a 2-hour minimum. They finished in 1 hour and 45 minutes and only charged me for the time they worked.
I hired New Destiny Van Lines to move me from Dallas to Los Angeles. Jenifer was very detailed when tending to all my questions and explained the process very well. The cost came out exactly what I was quoted! They did an amazing job, very professional!! Pedro came in was very polite and the guys came in and did a great job with packing of all my stuff. Everything was delivered very quickly and with no damages!! I would definitlely hire them again and recommend this company to all my friends and family!
Communication throughout the move was frustrating. We were not always informed when the schedule changed or when the crew was running behind. Waiting without clear updates made the whole process more stressful. A more reliable communication process was needed.
I understand that there are a good amount of logistics involved with moving belongings across the country, so I don't want to downplay that. But with any company, customer service is key. There are a lot of hidden fees and the price you're quoted could potentially change with this company, which is a huge red flag. I was quoted about $1100 for a move from Dallas to Los Angeles and when they came to pick up my furniture (King bed frame and headboard, 2 nightstands, writing desk, computer chair, medium boxes) things went fine. The problems started when it was time for delivery. I received an email stating that I would need to pay an extra $300 from the price we originally agreed upon. Apparently I was going to need a "shuttle service" where if they can't park the 18 wheeler near the drop off location they need to "rent a smaller truck to drop off your stuff". Even if this is true, which I highly doubt because logistically it doesn't make sense and the movers are all local to the location of the delivery... the company should do the leg work and check Google maps or whatever means to ensure whether or not they can deliver at the new location without changing the price last minute. I eventually got in contact with the owner who was aggressive with me and instead of being gentle with the customer, kept pushing that the company had done nothing wrong. She then proceeded to go back and listen to the recorded conversation I originally had with the customer service agent when booking the move. She later calls me back and apologizes and waves the $300 "extra shuttle fee", which I'm still VERY skeptical about. However, this was never communicated with the movers who delivered the furniture as they asked me for the $300 to which I told them it had already been dealt with. I tried to keep this review brief but companies that are deceitful need to be ashamed of themselves. If this is genuinely a logistical issue, don't give quotes to customers and then try to change it on them a day or two before delivery. Also, most importantly the furniture wasn't badly damaged but there were definitely some chips here and there AND some missing screws. The movers sped through the assembly and some of it wasn't completed. I literally had to go in after they left and screw down parts of the bed frame. Just embarrasing.
The moving process was far more stressful than expected due to poor communication and scheduling issues. I had to follow up multiple times for updates, which made the experience frustrating. Overall, I was disappointed with the service.
Even though I've done a lot of moving in my day, working with New Destiny Van Lines was the most stressful experience I've ever had. One of the iconic pieces of Armani was also broken. My orders not only took a very long time to arrive (six weeks!), but also arrived on the very last day before New Destiny Van Lines was legally obligated to repay part of my expenses.
Pedro and his crew were exceptionally helpful and worked very quickly. Well packed items and efficiently loaded.
To get us from AZ to SD, I had intended to hire them. I read these evaluations while I awaited the last email and phone call to finalize the arrangement. And we owe it all to the assessments that kind people like you gave us. I made the decision to cut off all communication with them after reading your remarks.
In order to secure my move and prevent increased expenses during the hectic summer months, I made a deposit in February. It's unresponsive when you try to set up the actual move itself. I never received the reimbursement I asked for. SCAM
Thanks to their accommodation, what could have been a nightmare was the best possible experience. They held our belongings for the day and arranged a late-night delivery for the remaining items.
At My Good Movers, we believe peace of mind starts with verified credentials. New Destiny Van Lines holds all required registrations to legally operate both local and interstate moves.
Office working hours
| Mon Monday | 8:00 AMto7:00 PM |
| Tue Tuesday | 8:00 AMto7:00 PM |
| Wed Wednesday | 8:00 AMto7:00 PM |
| Thu Thursday | 8:00 AMto7:00 PM |
| Fri Friday | 8:00 AMto7:00 PM |
| Sat Saturday | 8:00 AMto7:00 PM |
| Sun Sunday Today | 9:00 AMto5:00 PM |
Reviews summary
Recommended based on user reviews
Moving after staying in the same place for over a decade came with more stuff than I thought. The movers showed up with heavy-duty bins and handled all the clutter withou ... Read More
46 reviews
Pedro and his crew were exceptionally helpful and worked very quickly. Well packed items and efficiently loaded.
The overall service was exceptional. The team communicated incredibly well and worked hard throughout the entire process. Friendly, flexible, and customer-focused, making ... Read More
I moved with NEW DESTINY VAN LINES last month from TX to CA and I have to say, it was the best move ever. They came on time, wrapped my furniture professionally, very po ... Read More
I understand that there are a good amount of logistics involved with moving belongings across the country, so I don't want to downplay that. But with any company, custome ... Read More
Thanks to their accommodation, what could have been a nightmare was the best possible experience. They held our belongings for the day and arranged a late-night delivery ... Read More
I hired New Destiny Van Lines to move me from Dallas to Los Angeles. Jenifer was very detailed when tending to all my questions and explained the process very well. The c ... Read More
New Destiny Van Lines is a fully licensed and insured moving company with a strong presence across Texas, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, New Destiny Van Lines actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
