WARNING: Do Not Hire This Company – Complete Fraud
Please read this before hiring them. This company is a total scam. Everything they promise is a lie. They subcontract local, unprofessional laborers who handled my belong
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Please read this before hiring them. This company is a total scam. Everything they promise is a lie. They subcontract local, unprofessional laborers who handled my belongings carelessly and caused extensive damage.
The only smooth part of the process was the initial conversation with the salesperson, Luke Sullivan, who made everything sound perfect—but it was all deception.
The day before the scheduled pickup, the office called to confirm a pickup window of 10 AM to noon. However, on the day of, the driver called and said he’d arrive by 3 PM. He didn’t show up until 5 PM. Two other so-called “professional movers” arrived 30 minutes later, reeking of marijuana and clearly under the influence. The first thing the driver asked was whether they had any tools, and they said no. That should tell you everything.
They didn’t finish loading until 11 PM leaving several things behind, because they did not have room in the truck. The driver then told me he was heading straight to my destination and that I needed to be there to receive the delivery or it would be offloaded elsewhere and I’d have to arrange transport myself. Based on this, I changed my travel plans.
The next day, while I was en route to Florida, I texted the driver for an update. He replied saying his plans changed and he no longer had my things—he told me to call the office. After about 20 calls, I finally heard back from another driver two weeks later.
This second driver also gave me a 10 AM–12 PM delivery window—but didn’t show up until 7:30 PM. When they finally unloaded my items, about 85% of them were damaged. Some things were still usable, but most were destroyed or badly broken.
This was an awful experience from start to finish. Avoid this company at all costs.
Move size: 4 Bedroom Home
Service cost:
$6800
