Do NOT use Menards Moving & Storage
My husband whom is disabled and myself was contacted by a representative from Manards Moving & Storage after looking on line for movers. The representative's name was Josh and I ask him several times if i could cancel at ANYtime and his response was YES at ANYtime, so we proceeded and gave our deposit of $990.00 on 9-13-2024..I called to cancel on 10-03-2024 but was told i wouldn't get my deposit back because we were outside the cancelation winfow for a refund. I explained that wasn't what i was told. I proceeded to talk with the owner J.Menard and he said that he would listen to the conversation(as it was recorded) and he would get back to me, several weeks later I called him again and he said he did listen to the conversation and I was right that the representative did say i could get a refund at ANYtime. Mr.Menard said that he would put in a request for our deposit to be refunded, as of today May 4,2025 my calls and emails ftom Mr.Menard is no longer being answered or responded to. Please help me get my money back as we are on social security trying to make ends meet.