Menards Preys on Older Customers
My grandfather at 78 years old decided to move back home from TX to CT. He called Menards for a quote and was quoted at 330 cu ft for his move with items clarified he wou
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My grandfather at 78 years old decided to move back home from TX to CT. He called Menards for a quote and was quoted at 330 cu ft for his move with items clarified he would be moving. He agreed and made an almost 1000$ deposit. He then got an email to call back the same representative, Sean 3 weeks later for a quality assurance call. He called back and reviewed his move and they made edits that laterally took items off and put items back on that same list. His quote was adjusted at 350 cu ft and he agreed to make a second deposit by phone. He was all in at 1668.12 by deposit and ready to move. They showed up at his home less than a week later and the movers quoted his 1 BR move at an additional 500 cu ft. Im not being specific- this is one bedroom in a home. Not the whole home- a room in a home.
From there his price went up almost 2.5X. Originally a move under 2k now cost close to 5k. His stuff was packed in boxes and he was ready to go and the company told him pay to move or we keep your deposit.
He felt taken advantage of and honestly, as his family our perception was that this was predatory behavior from Menards.
He hired another company the next day mind you, who came out and quoted him again at the original 330 cu ft.
I have politely called Menards three times with this incident happening right around the holidays in end of December 2025. They have yet to return my grandfathers deposit for a move they never completed, which was priced three different times even to the day of the move.
If Menards plans to conduct more business they should do so in person quotes to avoid this for future customers. Their quality assurance call obviously did little to assure the consumer that Menards could price a move correctly.
Shame on them for taking from people who have very little.
We will continue to leave reviews until the money is returned. We will also continue to work with the BBB to be sure they have the receipts for this bait and switch behavior.
Move size: Partial Move
Service cost:
$1668
