AGGRESSIVE CUSTOMER SERVICE
If I could leave negative stars I would. Their team wrote the INCORRECT date on the contract and when I asked them to revise it, they said they would, but never did. The drivers, which are not part of this company, called to ask if I was going to move on a date that was one WEEK after the date in my contract. The poor customer service ladies had to call the dispatcher to correct this, and the driver told me he would arrive in 2 hours…he arrived in 10. When we received our items, ALL the boxes were crushed and wet. Now the story gets worse, the Menards owner “Josh” called me and yelled at me, which he should be apologizing, saying that he has lawyers that can back his contracts and that there’s nothing he can do about the damages that the drivers did… Rather than taking accountability, Josh chose to point fingers like a child.
