DO NOT RECOMMEND
ABSOLUTELY DO NOT RECOMMEND THIS SERVICE.
This is hands down the WORST company I’ve ever dealt with. I was originally going to rent a U-Haul, but they talked me out
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ABSOLUTELY DO NOT RECOMMEND THIS SERVICE.
This is hands down the WORST company I’ve ever dealt with. I was originally going to rent a U-Haul, but they talked me out of it by saying they were only a couple hundred dollars more and that it was worth it to have “professionals” handle everything. They reassured me multiple times that the price they gave me was final and that certain fees would be waived.
That was not true.
Their estimate originally included things like a long carry fee, but I specifically questioned it. I literally measured and counted the distance from my apartment door to the elevator and outside to make sure. I was told clearly that I was “good” and that the fee would be waived.
Then the actual movers showed up (a completely different company) and immediately said they had to charge the long carry fee—no exceptions. On top of that, they added charges for crating items, bubble wrap/packing materials, and even claimed my dressers were too heavy and required additional fees. None of this matched what Menard had promised.
At that point, you’re stuck. You’ve already paid a non-refundable deposit to Menard (who is just a broker), and the movers don’t see that money. So your only options are to pay the inflated price or lose what you already paid.
This is a classic BAIT-AND-SWITCH. They tell you whatever you want to hear to lock you in, then the real costs hit when it’s too late to back out.
I don’t believe any of the good reviews are real—they don’t reflect what actually happens. The real experiences are in the detailed negative reviews, and they’re all consistent.
Save yourself the stress and just go directly with a real moving company or rent a truck. Anything is better than dealing with this.
Move size: Apartment Move
Service cost:
$5800