Mayzlin Relocation LLC

I contacted Mayzlin for an estimate, and at first, they seemed professional and transparent. However, when I didn't get back to the sales rep, Nicholas, immediately (I to ... Read More I contacted Mayzlin for an estimate, and at first, they seemed professional and transparent. However, when I didn't get back to the sales rep, Nicholas, immediately (I told them I would need a few days), they became pushy and rude. In trusting a company with all my valuables and possessions, professionalism is a bare minimum for me. Perhaps they really do provide quality moving service, but my experience with the rep was enough to make me wary. Edit to add: I see a few other negative reviews specifically mentioning Nicholas with regards to communication and transparency. This seems to be a recurring problem with this company.

I had a few oversized sculptures and art pieces that needed special care. We hired movers from this company and showed up with the right crates, padding, and straps to se ... Read More I had a few oversized sculptures and art pieces that needed special care. We hired movers from this company and showed up with the right crates, padding, and straps to secure everything. Not only did the pieces arrive in perfect shape, nothing was misplaced either. Recommended highly!

We were upgrading to a larger home after living in a cramped condo for years. The elevator in the condo building was small and had a short ceiling, so the crew had to til ... Read More We were upgrading to a larger home after living in a cramped condo for years. The elevator in the condo building was small and had a short ceiling, so the crew had to tilt larger items like our buffet table at odd angles. They laid down protective mats on the elevator floor and took their time easing in the furniture. Not once did I hear them grumble about the inconvenience. When we arrived at our new place, they zoomed through unloading because of all the labeling we’d done. The entire process took less time than I expected.

Really disappointing experience with this company. On our first estimate phone call, I walked around the house with a tape measure and gave very specific dimensions to th ... Read More Really disappointing experience with this company. On our first estimate phone call, I walked around the house with a tape measure and gave very specific dimensions to the rep, we also provided our new street address on a wide street with a huge driveway which they looked up on Google maps and approved. I was very particular about providing specifics because I know how moving companies can tack on fees. They gave us our estimate, we agreed. Lo and behold, on the day of pick up the fees started piling on: 1) our tool box was charged a $350 bulk fee after I had already provided dimensions to the rep over the phone. We even moved it out onto the street for the movers. I’m 9 months pregnant and didn’t have the energy to fight them on it so we accepted. 2) after 2 weeks of no updates we finally hear that our truck is on the way. On Sunday afternoon the driver of the truck says that he will be arriving Monday at 8am. he needs payment 24 hours before he drops off (not what is agreed upon) or else there is a “waiting fee” to avoid this waiting fee we could go get a cashiers check at the bank but of course it is Sunday afternoon at this point. He also has deemed the house unreachable due to trees he sees on Google maps, he says that we will be charged a $500 shuttle fee for them to move our items onto a smaller truck. When I called customer service, they said in the fine print it is ultimately up to driver. We didn’t have enough time to argue with corporate before the delivery because it was Sunday evening so we just had to accept it. 3) drop off was insane. After spending an extra $850 at this point, the driver apparently says “this won’t fit” to many items. My husband had to help them carry and maneuver all the items because they kept saying things were “too heavy”. They broke and antique dresser and then left dresser drawers on the front lawn for my husband to carry up after they left. TLDR: They wait until they are in possession of your items to siphon money out of you and you have to cough it up because they are holding your entire life hostage. Gross people. Drivers are not at fault, they are definitely underpaid and following the predatory procedures of the company.

I’ve had a few movers over the years, but none of them was as good as this team. They turned up early, they were fast and their attitude was good the whole time. I was ... Read More I’ve had a few movers over the years, but none of them was as good as this team. They turned up early, they were fast and their attitude was good the whole time. I was amazed at how they packed my delicate items, including my grandmother’s China. Not even a crack or a chip!! They were also really respectful, with questions and making sure everything was in the place I wanted. Just an all-around excellent experience.

Honestly, the only thing that saves this from being zero stars was that the pick up and delivery drivers were extremely helpful. However, the process behind the scenes ... Read More Honestly, the only thing that saves this from being zero stars was that the pick up and delivery drivers were extremely helpful. However, the process behind the scenes was awful. Starting with the estimation and sales process, you are told that for a move of my distance (under 1000 miles) that your items will be delivered in a week. However, they do not actually know if this is the case as it is based on when trucks are available. Which I do not understand how this is possible as you'd think they have a schedule built out of when trucks are leaving for certain areas based on the sales already made. Then when arriving at my new apartment, trying to get a helpful answer from the customer service line was nearly impossible. When I did get a hold of them to ask if they had any update as it was over the week I was told my belongings would be at my apartment, they were extremely rude and unhelpful. I had a follow up question which I had to call back and ask, and I was kicked to a voicemail line which says your call will be returned within 24 hours of leaving a message. My call was never returned, and I was unable to get through to the customer service line after the first call. The final count of days living in my new apartment without any of my items outside of what I could fit in my Wrangler was over two weeks. Had there been any upfront communication on how long it would take I would have made other arrangements for the move in or had my items picked up at a later date closer to when the truck was actually available. Definitely explore other options outside of Mayzlin.

We had one day to move out of our office suite before the new lease started. This crew worked late into the evening to make sure we met our deadline. They disassembled de ... Read More We had one day to move out of our office suite before the new lease started. This crew worked late into the evening to make sure we met our deadline. They disassembled desks, wrapped computer monitors with care, and loaded the truck like pros. Everything showed up at the new space just as we left it. We wholeheartedly recommend them!

I wanted to downsize my stuff before moving, but time got the better of me. Thankfully, the moving staff took everything I had—even the junk I planned to donate—and n ... Read More I wanted to downsize my stuff before moving, but time got the better of me. Thankfully, the moving staff took everything I had—even the junk I planned to donate—and neatly loaded it. Once at the new house, they positioned my main furniture and stacked the “to donate” boxes in the garage. I appreciated how they adapted to my last-minute requests without complaint. Their patience and flexibility were a godsend. It felt like they were genuinely focused on helping me transition smoothly, rather than just doing a job.

We had to relocate our small bakery to a bigger storefront, which meant moving fridges, ovens, and display cases. Talk about heavy and bulky! The movers came prepared wit ... Read More We had to relocate our small bakery to a bigger storefront, which meant moving fridges, ovens, and display cases. Talk about heavy and bulky! The movers came prepared with dollies and straps. They worked efficiently but didn’t rush, ensuring that all equipment was balanced on the ramps. After reaching the new location, they helped position the fridges in the right spots so we could plug them in immediately. Their expertise was invaluable, and everything arrived in perfect working order. Definitely made the commercial move less daunting.

I found these movers through an online forum, and I’m so glad I did. They stood out by providing a virtual estimate—asking me to do a quick video tour of my apartment ... Read More I found these movers through an online forum, and I’m so glad I did. They stood out by providing a virtual estimate—asking me to do a quick video tour of my apartment so they could gauge the workload. On moving day, they showed up with the exact right number of people and truck size. It was a seamless experience, from boxing up kitchenware to securing my new TV. Within a few hours, my old apartment was empty and my new one was bustling with boxes. Couldn’t have asked for a smoother process.