Mayzlin Relocation LLC

I had a small home office setup to move, with a lot of equipment and documents, and I wasn’t sure how it would go. But the movers were great at handling everything. The ... Read More I had a small home office setup to move, with a lot of equipment and documents, and I wasn’t sure how it would go. But the movers were great at handling everything. They carefully packed up my computer and desk and made sure everything was set up at the new place exactly how I wanted it. It was so nice not to have to worry about my work stuff during the move.

I had to move my home gym equipment, including a heavy treadmill and squat rack, and I was convinced it’d be a hassle. To my surprise, the movers had all the right tool ... Read More I had to move my home gym equipment, including a heavy treadmill and squat rack, and I was convinced it’d be a hassle. To my surprise, the movers had all the right tools and knew exactly how to disassemble and reassemble everything. They wrapped each part, kept the screws organized, and put it all back together faster than I expected. That level of care was way beyond what I thought I’d get.

I moved my things from a co-living space into my own apartment for the first time, and it was honestly exciting but stressful. I had a lot of mismatched furniture and ele ... Read More I moved my things from a co-living space into my own apartment for the first time, and it was honestly exciting but stressful. I had a lot of mismatched furniture and electronics to keep track of, but the movers didn’t miss a beat. They made sure all my stuff was sorted and helped set up some of the bigger pieces at the new place. The whole thing just felt easy and efficient.

At first, moving into a bigger place felt like a lot, but the movers made it simple. They were on time, packed all my things with care, and made sure my delicate items we ... Read More At first, moving into a bigger place felt like a lot, but the movers made it simple. They were on time, packed all my things with care, and made sure my delicate items were protected. They even helped me move some furniture around in the new apartment. Everything went fast and smoothly. I’ll be calling them again for my next move.

I had to move my elderly parents' things from an old house to an assisted living facility. There was a lot to sort through, and some items were quite delicate. The movers ... Read More I had to move my elderly parents' things from an old house to an assisted living facility. There was a lot to sort through, and some items were quite delicate. The movers took extra care with everything, packing the fragile items carefully and treating the whole move with so much respect. They even helped my parent settle in by arranging the furniture in their new room. It was a thoughtful touch that really meant a lot.

We had to cancel our original move date last minute due to a family emergency. The company was incredibly understanding and rescheduled us without hassle or penalty. The ... Read More We had to cancel our original move date last minute due to a family emergency. The company was incredibly understanding and rescheduled us without hassle or penalty. The move went without a hitch and we were so grateful!

I felt nervous about moving our antique furniture, but the crew wrapped everything in padding and secured the corners. Nothing was damaged in transit. Their attention to ... Read More I felt nervous about moving our antique furniture, but the crew wrapped everything in padding and secured the corners. Nothing was damaged in transit. Their attention to detail stood out.

I was impressed that one of the movers went out of his way to suggest better ways to place things in the storage room. Even though it was not his responsibility, he rec ... Read More I was impressed that one of the movers went out of his way to suggest better ways to place things in the storage room. Even though it was not his responsibility, he recognised that our space was becoming tight and wanted to help us find a way to fit everything without renting another place. His advise was absolutely brilliant and helped us save a tonne of money. That kind of consideration sticks in your mind. They were experts in moving and solving problems.

My cross-country move went smoothly thanks to Mayzlin Relocation LLC; they kept me updated on the location of my belongings and ensured everything arrived on time. I'm ve ... Read More My cross-country move went smoothly thanks to Mayzlin Relocation LLC; they kept me updated on the location of my belongings and ensured everything arrived on time. I'm very happy with their service!

This review is for a long-distance move made between McKinney Texas and Copley Ohio. The move was to relocate my 85 year-old mother from TX to OH. The process began with ... Read More This review is for a long-distance move made between McKinney Texas and Copley Ohio. The move was to relocate my 85 year-old mother from TX to OH. The process began with a call with Jack W., our move coordinator. Jack was helpful during our initial call with him and two more calls while we were communicating about the items that would be part of the move. We then spoke to our QA representative, David O’Green, to finalize the items that would be picked up in Texas. We set our ‘first available move-in date” as the 22nd of June. The crew that picked up our items in Texas arrived on June 16th to load up the truck. The crew had 3 men and did a good job. Once the pick-up was completed in TX, myself, my wife, and my mother drove back to MD (where my wife and I live). While reading through the move information again, we saw that the 3-14 day delivery window didn’t start on July 16th, but rather it started on our stated “first available move-in date”, the 22nd of June. I was curious how the 3-14 day window was counted as I wanted to know what the 14th day was to set my and my mother’s expectations. I called the customer service number. The representative was very short with me in the conversation, as if I was wasting his time. He gave me an incorrect date (he stated a date 14 days beyond the date I was talking to him on). Over the next days, I called our move coordinator, David, twice and left messages with the nature of my call – simply “what was the 14th day?” I also sent an email on 6/25 asking for a reply to my question. I also emailed customer service on 7/2. I received a reply that didn’t answer my question, so I sent another email on 7/3. No reply. I emailed again on 7/7. Never got a reply. I left at least 2 voice mails with customer service, with no return calls. I also tried to contact our move coordinator, Jack W. I emailed him on 7/3 with no reply. On 7/8 I called his telephone line and he answered. He was not in the office, as he was dealing with a family member in the hospital. We spoke briefly and he said he’d contact me the following day. I sent him an email after talking to him, with a gentle reminder to reach out to me the following day. I never heard back from him. I emailed [email protected] about my question. No reply. I received an email from Customer Service on 7/9 with a copy of the invoice showing the remaining balance. The total was wrong. The payment I made when the crew picked up the load in McKinney on June 16th was not reflected. I replied to the email stating that the payment made at pickup was not reflected. Customer service replied that they would get with accounting and get back to me. They did, and the invoice was resent with a correct total due listed. Saturday, July 12th, the crew came to deliver my mom’s belongings. 26 days after the initial pickup and 20 days after the ‘first available move-in date”. The lead presented me the total due invoice. It has the same wrong total as the invoice that customer service had sent to me on 7/9. I explained to the lead and he contacted Mayzlin. After 20 minutes, we were all on the same page. The Ohio team unloaded and did a good job. In summary, Mayzlin employees, prior to my mom’s belongings being picked up in TX, were courteous, attentive, and seemed to care about our satisfaction. Once Mayzlin had all my mother’s possessions loaded into a truck, we were completely ignored. Since no one, and I mean no one, returned our calls or replied to emails (except for an automated reply from customer service), my wife and I were left in the dark with all my mother’s possessions in limbo. My 85 year-old mother was sickened with distraught that she’d never see her belongings again. Customer service at Mayzlin, as far as our move is concerned, did not exist once Mayzlin had our property. Moving across country is a stressful endeavor. Mayzlin, with their apparent disregard for any decent level of customer service, turned up the level of stress that we experienced.