DO NOT USE!! ZERO STARS!
ZERO STARS! DO NOT USE FAMILY VAN LINES! I served in the military for 21+ years. During that time, I moved 10+ times. My move with Family Van Lines is the worst moving ex
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ZERO STARS! DO NOT USE FAMILY VAN LINES! I served in the military for 21+ years. During that time, I moved 10+ times. My move with Family Van Lines is the worst moving experience of my life. The moving crew DID NOT show up on the schedule start date. Instead, they showed up a day later and were not prepared. They ran out of truck space and decided to store half of my goods in a random storage locker. This led to my goods being handled several times without any visibility or accountability. After they placed half my goods in a random storage locker, they decided to tell me our bill was going to double the amount we were quoted. My goods were then delivered in 3 different shipments on 3 different dates. After unpacking, we discovered we were missing a KING SIZE mattress, all of my unopened military promotion bottles and several other items. We also discovered a lot damaged items. When I submitted my claim, I was denied for all and given a completely unacceptable excuse. Not only is Family Van Lines completely unprofessional and incompetent, but the claim company they use, CSI, is even worse! Once again, DO NOT USE FAMILY VAN LINES!!! If you have any questions, feel free to email me and I’ll share more disturbing details.
Move size: 4 Bedroom Home
Service cost:
$26000