Hercules Moving Solutions

Thank you for your feedback regarding your recent move with us. We truly appreciate you taking the time to share your concerns. Our records indicate that your items were picked up on December 17, 2024, and delivered on January 13, 2025 — which is 15 business days from your First Available Date for Delivery of December 18, 2024. As outlined in our estimated delivery guidelines, the typical delivery window based on the distance from your origin to destination is 3 to 10 business days. However, as you experienced, the holiday season impacted transit and delivery schedules, extending beyond our usual timeframe. We sincerely apologize for any frustration this may have caused. It’s important to note that household goods shipping is not a standardized shipping process like parcel delivery. Full-service moving requires flexibility due to a variety of factors such as route scheduling, load size, weather conditions, and federal regulations. We strive to communicate this in our paperwork and documentation so customers can make an informed decision when selecting a mover. Regarding pricing, our records confirm that the total cost of your move remained consistent from the time of booking to the time of delivery, except for a small Fee for packing materials the day of the pick up. totaling $150.00. No other chargers were applied adding to any total cost from the original estimate. We value your business and your feedback, and we’ll continue working to improve the customer experience — particularly around setting clearer expectations during peak seasons. If you have any additional questions or would like to discuss this further, please don’t hesitate to reach out. Hercules Moving Solutions (800) 991-0973

Please contact Customer service at 1-800-991-0973 to address your feedback. We are available 7 days a week 9:00am to 11:00pm EST Mon-Fri. 10:00am to 8:00pm EST. Sat-Sun. There has been a resolution to this issue and we would like to discuss it with you further. Thank you for you patience, understanding, and willingness to allow us a review process and a resolution.

Thank you so much for your wonderful feedback! We're delighted to hear that our team provided you with such a smooth and efficient moving experience. We take great pride in handling every item with care and going the extra mile to assist our customers. We truly appreciate your support and look forward to helping you again in the future!

Thank you for your kind words! We’re thrilled to hear that our team made your cafe relocation smooth and stress-free. Handling everything with care, from kitchen equipment to delicate glassware, is our top priority.

Thank you so much for your kind words! We know how valuable and sentimental artwork can be, so we take every precaution to ensure it arrives safely. We're thrilled to hear that your piece made it without a scratch! If you ever need our services again, we'd be happy to help.

Thank you for your feedback! We're glad to hear you had a great experience and that our crew was fast and efficient. We appreciate your support and would be happy to assist you again in the future!

Thank you for your wonderful review! We're so glad to hear that our team's punctuality and attention to detail made your move a breeze. We truly appreciate your support and hope to assist you again in the future

We do not have a job file matching this customers name. Please contact Customer service at 1-800-991-0973 to address your feedback. We are available 7 days a week 9:00am to 11:00pm EST Mon-Fri. 10:00am to 8:00pm EST. Sat-Sun

Thank you so much for your kind words! We're thrilled to hear that Jack was such a great help during your move. Providing a smooth and accommodating experience is always our goal, and we're glad we could meet your expectations. We truly appreciate your trust in us and your feedback on our transparency and service.

Thank you for your fantastic review! We're so pleased to hear that both our customer service team and moving crew provided you with a smooth and stress-free experience. Clear communication, professionalism, and a friendly approach are what we strive for, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and would be happy to assist you again in the future. Wishing you all the best in your new home!