May 31, 2024
Unsatisfied customer SERVICE
So many hidden fees. Didn’t factor in boxes in my initial quote which I vehemently opposed but I was assured my price wouldn’t increase. It did - by $3000. Another $750 in packing fees despite me providing everything they told me to provide. I repeatedly told them I had a large piece of exercise equipment that needed to be disassembled. Assured no fee for that then tacked on for that as well as moving my washer and dryer (which they always knew I had.) Lots of confusion between who I pay - the foreman or the office. Foreman was pushy about me tipping his Craigslist crew - basically wanting me to pay their $19/hour rate for him plus tips. My initial quote was $6500 and I ended up spending almost double that. No final walkthrough. I’m now toting boxes that were clearly labeled where they should go but were not left there. Absolutely disgusted with my experience.
Jun 11, 2024
Thank You
Great fast service, same day. Very nice and welcoming staff, handled my stuff like if it was their own. If I can give more stars I would.
Sep 13, 2026
Smooth Move, Zero Stress
Excellent moving service! The team was professional, punctual, careful, and incredibly helpful. They handled everything smoothly, communicated clearly, and made our move completely stress-free. Highly recommended!
Aug 27, 2026
Smooth Experience!
I was concerned about the move of my furniture and electronics, but everything was done in a professional manner by Hercules Moving Solutions. The transportation part was done by Nationwide, and all the items were delivered in great shape. They showed great respect to my belongings, and the unloading was done in a very efficient manner.
Jun 29, 2026
Excellent Work!
From the beginning to the end, my experience with Hercules Moving Solutions was excellent. The team of people who were moving my stuff was really careful with all of my things, my heavy furniture and the things that could break easily. First Class Movers helped with the moving process. Everything stayed well-coordinated. They always kept me informed about what was going on. I knew what to expect. All my things arrived in condition, and there were no unexpected charges, which was great.
Jul 07, 2026
Great Moving Experience!
Having heard so many touching horror stories about people’s relocation experience, I felt relieved that Hercules Moving Solutions gave me such a good impression. The guys were very careful with packing and unpacking, ensuring that all the things are not scratched or lost. In addition, they coordinated the part of relocation with Quick Shift Express Moving, and everything was communicated well.
Jun 14, 2024
I will recommend you to all my friends and relatives...
John immediately evaluated the problem, taking note of our home's layout and the different things that needed to be packed and transferred.
May 23, 2024
They were very responsive
The guys were polite. They said "please" and "thank you." Nice manners. They took the doors off my fridge. It fit through the door without a hitch.
Jul 05, 2026
Horrible experience avoid at all costs
I will start with our sales rep, Ernie, was fantastic and was with us all the way through pick up and try to help his best he could. That is where anything positive regarding this company ends. 24 hours before pick up, Stephen (who is quite possibly the most condescending individual I've ever spoken with in my life) reached out requesting an additional $900. He said this was part of a quality assurance screening call, and this was to ensure that I was not charged anything additional when the movers picked up. He also stated that he has been doing this for 17 years and never been wrong on a quote and if I wound up bidding asked for any additional money from the movers he would pay it out of his own pocket, which, of course didn't happen, more on that later. I went ahead and paid it and was told pick up was scheduled for the next day and they would be there sometime that morning but I needed to wait for a call from the dispatcher for the exact timing. This was all on a Saturday when I did not receive a call by about 630 on Saturday evening. I called back in and was told they were still waiting to hear from dispatch but I would receive a call by 11 PM and I was 100% still on the schedule for Sunday. I never received that call and was not able to get in touch with customer service again until just after 10 AM on Sunday morning, when I was informed by Gina, who is also excellent and did her very best, that there was no chance a pick up was happening on Sunday and from everything she could see there was never anything in the system for that Sunday pick up, but assured me that pick up would be first thing Monday morning. Later that same day, I received a call from the dispatcher who informed me that pick up would be between 8 AM and 9 AM on Monday morning. I gave them a little grace. Before I called around 10:15 to see what was going on and was told at that point they would be there at some point between 10 AM and 2 PM. Around 1230 I was texted by the dispatcher and told they were 40 miles away and to be prepared for them to pick up within the next 30 to 45 minutes. Of course that pick up also did not happen and ultimately a driver showed up at around 2:15 PM with the excuse that he had to stop about two hours away and have a tooth pulled before he arrived. Which certainly checked out as his face was swollen about the size of a golf ball on his right jaw. Once he loaded about half of my belongings, I received another call from dispatch requesting an additional $3000 or they were going to put a lock on the truck and hold my items until they receive an additional payment once I mentioned that I had already paid Hercules nearly 900 additional two days prior he explained to me that that was simply Hercules nickel and diamond me, and none of that money was going to his company and he doesn't know where they got that number from and he initially said firm at his request for 3000 which he ultimately came down to 1500. After I said I was going to call the local sheriffs office and have them talk to him. After that piece was done they finish loading my items and from then on out it was fairly smooth sailing. They said they would deliver at 2 PM the next day about 500 miles of the road and they showed up exactly on time and got everything delivered the only concern I had during the delivery was I received several boxes that did not belong to me and they said they didn't know who those boxes belong to and for me to just keep them because those were on the trailer when they picked it up from St. Louis about a week prior to my move I explained to him that the belongings look like a lot of personal effects such as multiple photo albums, and he just said there was nothing you could do and no one had any way of tracking down who actually on those items and he refused to take them back. Overall, it was an absolutely horrible experience, and I would never consider using this company again. I would advise anyone to think twice before going with this broker.
Aug 28, 2026
Amazing Crew!
I was very busy at that time, and I needed something to go smoothly without disturbing my schedule. Hercules Moving coordinated this move with First Class Movers, and the whole experience was much better than I had anticipated. My boxes, furniture, and electronic appliances were handled carefully by the crew and efficiently throughout the pickup. I was quite satisfied with the handling of my delicate appliances. Everything got there safely and without disturbing my hectic schedule.
