I planned to give a 5 but later I am not happy with the way I was treated.
I planned to give a 5 but later I am not happy with the way I was treated. 1. When discussing the moving date, the sales didn't talk about time with me. I was occupied with too many things so I got the impression that I had told them the time. The sales never asked me to confirm the time. Only on the day before the moving day I was told that they would move in the morning. But both elevators for the move-out and move-in buildings were reserved in the afternoon. That made the moving take much longer than expected because we had to share the elevators with other movers. 2. The moving process was fine. They did a good job and helped me get rid of the very heavy furniture I no longer needed. 3. When moving into the new apartment, they were in a hurry to leave. While I understood it, I was not happy that they left almost immediately without helping assembling all my furniture and placing them at the place I wanted, after they got their tips and recorded the feedback video. I have to wait until my friend have time to help me. 4. They didn't let me check the moving truck before leaving. I trusted them, and I was really exhausted with moving afterward. But after that I found that I couldn't find a box of my shoes, which is worth about $200. I called them but the only thing they said was "They didn't find anything on the truck". Overall, they did the moving pretty efficiently. But according to my personal experience, I won't give them a high score.
