Our experience with this moving company was extremely frustrating and unprofessional.
The process began under the company name Good Friends Moving Company. The initial p
... Read
More
Our experience with this moving company was extremely frustrating and unprofessional.
The process began under the company name Good Friends Moving Company. The initial pickup went smoothly, and afterward we requested a payment link. However, within two hours, I received calls and text messages from four different phone numbers asking for payment, even though we were still waiting for the link. The manager contacted me from two different numbers and used a completely different company name, US Prime Movers. This seemed suspicious, so I had to call the original sales representative to confirm that it was not a scam. Once it was verified, I contacted the manager again and made the payment.
From that point forward, communication became very difficult. The manager rarely responded to emails, calls, or messages. When we finally connected by text several days later, he said we could no longer communicate that way because I had contacted him through two different numbers - even though those were numbers he already had. The original sales representative also stopped responding to my calls, so I eventually gave up trying to reach him. We agreed to communicate by email, but responses remained inconsistent.
We requested corrections to the final contract because important information was wrong, including the point of contact and delivery destination. The manager said the changes were unnecessary. The paperwork listed the first delivery attempt as Monday, August 24, 2026, and I specifically requested by email that we receive at least one day's notice so the receiving party could be available. Instead, the delivery arrived unexpectedly on Sunday, August 23, 2026, at an office that was closed.
The driver called both my personal and work numbers. When I returned the call, I was shocked to learn that the shipment was already being delivered on a Sunday. I scrambled to find someone in Alabama who could receive the items. I also called the manager, but once again, he did not answer.
The only person who was consistently kind, helpful, and professional was the final driver. He was an independent contractor rather than a direct employee of the company, but he did everything he could to help during the confusion. He even expressed surprise at how poorly the situation had been handled. I am extremely grateful to him.
Finally, when it was time to make the remaining payment, we discovered that payment could only be made through Zelle. This had not been clearly communicated to us. When I asked the manager for a payment link, he responded only by sending a picture of the contract showing that the final payment had to be made through Zelle. We then completed the payment that way.
Overall, this experience involved multiple company names, numerous phone numbers, unanswered messages, incorrect paperwork, poor communication, an unannounced Sunday delivery, and unclear payment instructions. The pickup itself went well, and the final driver was exceptional, but the company's management and communication were highly disorganized and unprofessional. Based on our experience, I cannot recommend this company.
