Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jun 03, 2026
would highly recommend them for your next move!
The crew from Cross Country Movers did an outstanding job on my move from Seattle to Cle Elum! They were timely, careful, and very courteous. I wouldn’t hesitate using Pure Move again and would highly recommend them for your next move!
Jan 15, 2026
They are simply the best!
They organized my wardrobe perfectly and had a great sense of furniture arrangement. They truly have an eye for detail! Despite the challenges of my new apartment, they remained calm and collected throughout. Thanks to them, my first move was incredibly smooth. I highly recommend them to anyone in need of moving services. They are simply the best!
Feb 18, 2026
you can tell they have a lot of experience.
Everything was done quickly, carefully, and with great organization. Every item was packed securely, nothing was damaged, and everything arrived in perfect condition. The whole process went smoothly and right on schedule — you can tell they have a lot of experience.
Nov 18, 2025
reliable and trustworthy movers.
From start to finish, the team was professional, punctual, and incredibly efficient. They handled everything with great care. They were polite, hardworking, and clearly knew what they were doing, which made the entire process smooth and stress-free. What I appreciated most was how communicative and organized they were — they confirmed everything ahead of time, arrived on schedule, and worked quickly. I’d absolutely recommend this company to anyone looking for reliable, trustworthy movers.
Nov 29, 2024
Happy to Hire them
Their movers recently helped me move into my new apartment and they did an outstanding job. I needed a lot of assistance (with lifting and packing heavy items) since I was moving alone and the team did not disappoint. They disassembled my bulky furniture and packed it thoroughly with thick cloth and blankets. The delivery was within the quoted time and they even helped me set up the new place. I cannot stop raving about my experience!
Aug 19, 2026
wELL doNE
Following the conclusion of a rather disastrous roommate situation, which ended in me finding out that my roommate, who held the lease, had been pocketing my portion of the rent which I had been paying him, and not paying the landlird, I had approximately two weeks to pack up all my belongings, move them into storage, and move in with a very good friend of mine, before the NYC Marshall evicted us. Once I completed my packing, I contacted Cross Country Moversmade arrangement with them to move & store my belongings, and within a day or two, they were there & all of this was accomplished. During the time that my belongings were in storage, Divine was very understanding and compassionate of my situation and, when the time came for me to move my belongings out of storage and into the new home, where I am still living, Divine Moving and Storage was very easy to work with in setting up a day & time and made this final step in the process very easy and seamless. I wholeheartedly recommend Divine to any one looking for a moving or storage company.
Apr 09, 2025
Quick and Effortless!
Cross Country Movers was the most competent of the 6 movers I contacted, and their hourly personalized and prompt service was the best fit for my needs, so I hired them. I am pleased with my decision after the transfer!
Dec 18, 2025
Worth every penny.
It would have taken me a week and a bunch of unhappy relatives fed on cheap pizza to do what these guys did a few hours. Very efficient and professional. Much better than what I've experienced from other 5 star companies. Worth every penny.
Dec 12, 2024
Great service and lovely to deal with
My partner and I just relocated to SD. I ultimately made the decision to move after getting married. Very few of the relocation companies I contacted even returned my calls. Getting a quote from Cross Country Movers was the fastest and cheapest option. It was helpful when deciding which carriers to look into. The actual move took place two days before the original plan. All of our possessions, including those we brought with us, were present and undamaged. If you're in a hurry but still want to be secure, I recommend utilizing them.
