Dec 24, 2024
they handled everything very well.
Maxwell and Anderson were excellent! They accommodated my last-minute move without any issues. They are a huge help all around and provide wonderful customer service! This company has provided me with dependable, competent service for the past two years.
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jul 18, 2026
Will be using again in the future!
We hired Cross Country Movers and would definitely recommend their team! The communication leading up to the move was extremely professional and they answered any questions we had. The crew was super efficient and got everything to us with no damage. Will be using again in the future!
Aug 04, 2026
They were attentive, punctual, professional,
They were attentive, punctual, professional, and careful with everything. They did an incredible job, including the assembly of our bed. They were there for us pretty much all day. Frank, who picked up the phone when I called to schedule our move, was also incredibly helpful, prompt, and approachable. All in all, we really appreciate Cross Country Movers and all they did for our family.
Jun 24, 2026
Would definitely recommend this moving company
They worked efficiently but made sure everything was packaged and wrapped securely to avoid damage. The move was quick and painless thanks to their hard work! Would definitely recommend this moving company to anyone looking to relocate.
Nov 28, 2025
Wow! Definitely a 5 ***** moving company
Wow! Definitely a 5 ***** moving company. They are on time for the day of your move, which reduces any all stressors that can be related to your planned and busy day. They" re efficient and hard working during your moving process. They come equipped and prepared thoroughly to protect any and all of your items needing any extra care. They definitely aim to please and I highly recommend them not only for my above statements, but also for their cost prevention in keeping their services affordable to the consumer. Thanks again Cross Country Movers. I will definitely be a repeat customer if ever needed again of your services in the future!
Sep 11, 2025
Whole process so easy!
The movers surprised me with how organized they kept my state-to-state relocation. They created a checklist, matched boxes to it, and confirmed delivery piece by piece. Nothing was misplaced, and everything was accounted for immediately.
Sep 26, 2026
I would highly recommend this company.
The team and crew were very efficient, careful and professional. Led by Jesus who was friendly and attentive. Two things I would recommend is that the team bring their own ladders to get up into high shelves and a broom for any cleanup. I had to lend them mine. All in all a great experience and I would highly recommend this company.
Aug 21, 2025
Unsatisfied customer SERVICE
When I tell you these guys destroyed my furniture, I’m not exaggerating. My wooden dresser? Deep scratches all over the surface. My dining table? A massive chip on the corner. My couch? Mystery stains that weren’t there before.
Jun 30, 2025
I would hire them again in a heartbeat!
The elderly folks in my life were getting ready to sell the house they would lived in for over four decades. I had doubts about the movers' capacity to coordinate everything, but they did an incredible job. They handled fragile items with care, whispered to my parents, and moved slowly. They paused and reassured my worried mother that everything would be fine when she started to cry. Such understanding is priceless.