Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Sep 16, 2026
We were also on a tight schedule,
We were also on a tight schedule, and they absolutely delivered, getting us out of our condo and into our new home right on time. On top of that, they were all very friendly and easy to work with, which made a stressful day much smoother.
Jan 25, 2026
Good Job
The team of 4 movers showed up on time, were very professional, asked questions about my expectations and did everything to exceed my expectations during packing and moving from the old home and unpacking and furniture placement in the new home. During the move, I received a few texts from their customer service team to see how things were going and I really appreciated the real time follow-up.
Apr 08, 2025
A Dream Team.
Top-quality service! They worked quickly without compromising care, and all our fragile items arrived in pristine condition. Awesome team!
Jun 01, 2026
Would definitely use them again!
We used Aaron Glide to move some items into storage to prep for our upcoming move. Zach and Marcos were excellent! Very impressed with the service they provided and how courteous they were! They were like stealth ninjas moving through the house and packing items. Things were completed within 3 hours and they were on their way! Would definitely use them again!
Feb 15, 2026
I can't say thank you enough!!
They were punctual, efficient, and treated our belongings with care and consideration. They turned a day that is usually very cumbersome and stressful into one that flew by with ease. They really went above and beyond and I will confidently recommend them to any and everyone I know that needs a reputable moving company. I can't say thank you enough!!
Apr 22, 2026
We highly recommend this team for any move.
The Cross Country Movers team of Ante, Marcus P., and Fanty worked incredibly hard while being exceptionally careful throughout our move. They executed the plan we discussed flawlessly and stayed focused until the job was fully complete. We highly recommend this team for any move.
Dec 12, 2024
Great service and lovely to deal with
My partner and I just relocated to SD. I ultimately made the decision to move after getting married. Very few of the relocation companies I contacted even returned my calls. Getting a quote from Cross Country Movers was the fastest and cheapest option. It was helpful when deciding which carriers to look into. The actual move took place two days before the original plan. All of our possessions, including those we brought with us, were present and undamaged. If you're in a hurry but still want to be secure, I recommend utilizing them.
Aug 21, 2025
Unsatisfied customer SERVICE
When I tell you these guys destroyed my furniture, I’m not exaggerating. My wooden dresser? Deep scratches all over the surface. My dining table? A massive chip on the corner. My couch? Mystery stains that weren’t there before.
Jun 27, 2025
Excellent bargain
Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles.
