Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
May 17, 2026
were very conscientious
On moving day. The movers called me 30 minutes prior to arriving at my home to let me know they were almost there. There were four men who came to pack all my furniture. They were very respectful, joyful, kind, patient, and great listeners. I was extremely happy with the effort and great care they took with my belongings. The next morning they delivered all of my home furnishings, and personal belongings in a very timely and efficient manner. They placed my area rugs, where I asked them to. They placed the furniture where I asked them to and were very conscientious of how my new home was set up.
Dec 19, 2025
10/10
They were hardworking and handled all my items with care. They were very time efficient and the cost of the move was more than reasonable. Highly recommend this company to anyone needing movers. 10/10
Jun 30, 2026
I will be calling them back.
The Movers were great. Mike and Jose came in and moved my whole 4 bedroom house into a storage in less than 3 hours. They were very professional. I will be calling them back.
Oct 23, 2023
If I could do zero star I would
They do not properly take care of your items. Most of your stuff will be broken, stolen, or just downright filthy. Please go use someone else if you actually want to get your stuff as is. Then when you try to get a claim for your items they give you the run around. They subcontract out so there’s no communication or any accountability.
Apr 15, 2026
The movers were amazing!
The movers were amazing! They showed up right on time, were super careful with my things, and made the whole move way less stressful. Everyone was friendly and professional. I’d definitely use them again and recommend them to anyone needing reliable movers!
Jan 19, 2026
The team was punctual,
The team was punctual, professional, and very efficient from start to finish. They handled all of my furniture and boxes with care, and everything arrived in perfect condition. Moving a one-bedroom apartment can still be stressful, but they made the process smooth and worry-free. Everyone was friendly and respectful, and the pricing was very fair. I highly recommend Cross Country Movers to anyone looking for reliable movers — I’ll definitely use them again in the future!
Feb 22, 2026
Thank you for making my moves smooth and seamless!!
I’ve used Cross Country Movers twice now and they are an amazing team! Quick, efficient, respectful to both myself and my property and over all a wonderful company to work with. Thank you for making my moves smooth and seamless!!
Apr 02, 2025
It was a solid overall professional move.
David and his colleagues were friendly and flexible with my schedule. I would use them again. It was a solid overall professional move.
Jul 27, 2026
Excellent job!
The movers showed up on time & I was Informed exactly what they would be doing. They were very easy to work with. Anything they packed I’m very confident that it will not be damaged. Very polite & professional. My estimate had no surprises & I would highly recommend them. Excellent job!
