Apr 07, 2025
Terrible communication on important matters
The movers arrived late and spent the entire day blaming traffic, weather, and other random excuses for their delays. It was clear they weren’t taking responsibility for their poor planning. By the time they finished, it was dark, and I had no energy left to check if everything was intact. Spoiler alert: it wasn’t.
Jun 27, 2025
Excellent bargain
Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles.
Sep 29, 2026
Great service!
The team made my move really stress free. The movers took care of all the larger items, wrapping and packing everything that was not in boxes, and it all came safe which was the main good point for me. I also liked that I could choose the dates for pick up and delivery, so I didn't have to worry about my plans and schedule, I knew exactly when the team and my belongings arrive and they were on time. Great service!
Jul 12, 2026
We’ll be using them again for our next move without a doubt!
They were also so nice and had such a good attitude, even with my blunder, which made the day easier. They packed what was inventoried, then made a separate list and got me a quote for the additional stuff I had so that I could pay the balance without any delay or headache in moving everything else. Then they loaded the rest of the truck and got me in my new place super fast! They also did a great job keeping my furniture safe in the move. They’re so fantastic, and I highly highly recommend them. We’ll be using them again for our next move without a doubt!
Aug 21, 2025
Unsatisfied customer SERVICE
When I tell you these guys destroyed my furniture, I’m not exaggerating. My wooden dresser? Deep scratches all over the surface. My dining table? A massive chip on the corner. My couch? Mystery stains that weren’t there before.
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
May 14, 2025
The crew was polite!!!
I was nervous about moving across the country, but this firm made it easy. They were punctual, wrapped my gadgets and glass cookware, and assisted me in unpacking when I arrived. Each mover answered my endless questions politely and quickly. I made the best decision by choosing them.
Dec 21, 2025
Highly recommend!
We're moving from a 2 bedroom apartment to another house within the city. Cross Country Movers are amazing. They were so professional and you could see it in the way they pack and move stuffs - there was not single scratch or dent in any of the furniture or appliances. They wasted no time and the prices are pretty reasonable in bay area. Highly recommend!
Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
Nov 19, 2025
Thank you again!
I had a fantastic experience working with the Cross Country Movers s. Conor Grant was incredibly helpful in walking me through every step of my move. All movers at origin and destination were courteous and professional! Thank you again!
