Nov 27, 2025
I wish more and more success for them.
Incredible! If there is option to provide more stars to the review, I would have done that. I moved from Houston to Miami. they made my move so smooth and stressless! They are so professional! Moving was super fast with a lot of care. Francine Drapeau provided all kind of help to make my moving easier. I won't be able to finish praising their service here. I wish more and more success for them.
Jun 10, 2026
Very professional team and a great service from them.
Everything was wrapped well in paper for our kitchen items and moving blankets for our furniture. Not one item was even so much as scuffed and they were considerate of our home - laying down walkway blankets and moving items in carefully. Very professional team and a great service from them.
Dec 14, 2024
Bloody basters
Horrible Experience - Avoid This Company! I can't express enough how terrible my experience with Cross Country Movers has been. From the start, the communication was absolutely dreadful. Once they picked up my stuff, I never heard a word from them. No updates, no tracking info, nothing. I had no idea where my belongings were or when they would arrive. The worst part? They completely overcharged me. The initial estimate was way lower than the final bill, and they tacked on extra, unexplained fees that were never mentioned during booking. It felt like they were just taking advantage of me at every turn. And now, even though it's been weeks, my stuff still isn't here! No one is giving me a clear answer or timeline. This company is a complete disaster and I wouldn't trust them with a single item, let alone an entire move. Do yourself a favor and find a reputable moving company. Cross Country Movers is an absolute nightmare. PS: I will write an complain everyday on here so people will know till my stuff come and all my stuff needs to come undamaged and nothing missing Sincerely ANTHONY WATKINS !!!
Dec 21, 2025
Highly recommend!
We're moving from a 2 bedroom apartment to another house within the city. Cross Country Movers are amazing. They were so professional and you could see it in the way they pack and move stuffs - there was not single scratch or dent in any of the furniture or appliances. They wasted no time and the prices are pretty reasonable in bay area. Highly recommend!
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jul 23, 2026
the best moving experience I've had so far.
What really stood out was how organized and efficient they were. Everything went smoothly, and they made what is usually a stressful day feel easy and seamless. It was, without a doubt, the best moving experience I've had so far.
Apr 02, 2025
It was a solid overall professional move.
David and his colleagues were friendly and flexible with my schedule. I would use them again. It was a solid overall professional move.
Mar 03, 2024
Poor estimate and poor communication
There are a few companies using this name. The company with the PA address is the SCAM company. They quote you very low and when they have all your possessions held hostage, they triple your price. I'm talking several thousands. Then they promise a 2 day delivery and when you show up at your empty house, they are nowhere to be found. They stop answering the phone and send you an email that says they have 21 days to make delivery. Meanwhile I'm in an empty house after spending much money on motel rooms. I had to buy a mattress, pillows, blankets, kitchen essentials, clothes, toiletries, a TV to keep from losing my mind while everything I own is MIA. Please heed the reviews. This is a complete scam company.
Jun 25, 2025
Great Customers Services!
This move felt easier because Cross Country Movers experts took the lead on small details. They had furniture blankets, tools for disassembly, and extra shrink wrap for our glass table. I didn’t lift a finger once they arrived, and they constantly checked in before taping or wrapping anything. I couldn’t have asked for anything else!
Jan 25, 2026
Good Job
The team of 4 movers showed up on time, were very professional, asked questions about my expectations and did everything to exceed my expectations during packing and moving from the old home and unpacking and furniture placement in the new home. During the move, I received a few texts from their customer service team to see how things were going and I really appreciated the real time follow-up.
