Feb 24, 2026
These men were polite, professional, quick, efficient
These men were polite, professional, quick, efficient and went so above and beyond to make sure that everything was to our standards. They wrapped every single thing with utmost care to ensure it's safety; verified with my when they had questions or concerns about anything; showed me if they noticed something was broken before they packed it. All in all phenomenal. I will only be recommending them and utilizing their services for future moves. *side note: they have great taste in music and it was all smiles and good vibes. I could not be happier.
Jun 27, 2025
Excellent bargain
Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles.
Sep 12, 2025
Poor estimate and poor communication
My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.
May 07, 2026
The move itself was very smooth and easy.
They were the only company that quickly followed up with me via text and were very communicative about the whole process. They were very flexible because I kept having to add things to the manifest cause I haven't been in our apartment for awhile. The move itself was very smooth and easy.
Jul 21, 2026
They handled everything with care,
They handled everything with care, communicated clearly throughout the day, and worked efficiently without rushing. If you are looking for a reliable moving company in Phoenix for residential moving, packing services, apartment moves, or long-distance moving, I highly recommend them. It’s hard to find movers who are both professional and genuinely caring, but this team delivered on both. We would absolutely use them again for future moves.
Dec 14, 2024
Bloody basters
Horrible Experience - Avoid This Company! I can't express enough how terrible my experience with Cross Country Movers has been. From the start, the communication was absolutely dreadful. Once they picked up my stuff, I never heard a word from them. No updates, no tracking info, nothing. I had no idea where my belongings were or when they would arrive. The worst part? They completely overcharged me. The initial estimate was way lower than the final bill, and they tacked on extra, unexplained fees that were never mentioned during booking. It felt like they were just taking advantage of me at every turn. And now, even though it's been weeks, my stuff still isn't here! No one is giving me a clear answer or timeline. This company is a complete disaster and I wouldn't trust them with a single item, let alone an entire move. Do yourself a favor and find a reputable moving company. Cross Country Movers is an absolute nightmare. PS: I will write an complain everyday on here so people will know till my stuff come and all my stuff needs to come undamaged and nothing missing Sincerely ANTHONY WATKINS !!!
Apr 07, 2025
Den of Theives
Don’t ever give a deposit. They subcontract amateurs. They will hire cheap unprofessional laborers who do not know how to move anything. They will be cheat you out of money, and damage most of your stuff. There is no customer service and they will not answer calls once they have your money. Stay away. Use a known professional moving company. Never give a deposit unless they did the quote in person at your home, which they will not do. First red flag.
Apr 29, 2026
They are truly Top notch!
They assisted me in packing fragile items I was unsure of how to pack and helped me safely and securely move my furniture. I will definitely book top notch if I ever need moving services. They are truly Top notch!
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Mar 18, 2026
We could trust them
We could trust them as they wrapped every item and asked us where they could place everything. We asked their help with re-arranging things and they were always willing to help. I would 100% recommend them to everyone! Incredible job, period!! Thank you Gerardo, Eloy and Bryan!
