Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Dec 05, 2024
They made my work easier and less stressful.
Feeling so grateful for these amazing movers! They made a stressful situation so much easier. The office staff was very helpful with answering all my questions and giving me a detailed quote. The movers were strong, efficient, and very respectful of my home. They helped me move a giant antique dresser that I was worried wouldn't fit through the door.
Nov 18, 2025
reliable and trustworthy movers.
From start to finish, the team was professional, punctual, and incredibly efficient. They handled everything with great care. They were polite, hardworking, and clearly knew what they were doing, which made the entire process smooth and stress-free. What I appreciated most was how communicative and organized they were — they confirmed everything ahead of time, arrived on schedule, and worked quickly. I’d absolutely recommend this company to anyone looking for reliable, trustworthy movers.
Jan 31, 2026
Thank you guys!
crew did an amazing job. Brennan didn't even need the dolly he was the dolly. Johnny didn't need a dolly either and backed the truck in and out no problem. I would highly recommend! Thank you guys!
Jun 11, 2026
Highly recommend!
They arrived right on time and worked quickly and efficiently from start to finish. Their skill and attention to detail when loading the U-Haul were truly impressive — they maximized every inch of space in the truck. They were also very respectful of the property, carefully protecting the floors and walls throughout the entire process. Highly recommend!
Aug 01, 2026
The movers were professional
The movers were professional and made sure all the items are placed in the right place and also helped with disassembly and assembly of the large furniture like sofa and bed frame.
Sep 27, 2026
your excellent communication and support!
Although I didn’t move forward, based on my experience from start to finish, I’m confident that had my plans continued, it would have been a great experience. Thank you both for your excellent communication and support!
May 07, 2026
The move itself was very smooth and easy.
They were the only company that quickly followed up with me via text and were very communicative about the whole process. They were very flexible because I kept having to add things to the manifest cause I haven't been in our apartment for awhile. The move itself was very smooth and easy.
Jul 02, 2026
Thank you for the excellent service!!
They made sure I was happy with the placement, adjusting it a few inches to the right... to the left... before moving on to the next cabinet. I would not hesitate to use Jeff and your company again! Thank you for the excellent service!!
Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
