Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jan 01, 2026
Appreciative of how they made a chaotic time less stressful!
Now that I’m unpacking, I’m also appreciative of how carefully everything was wrapped and packed. Because the team put tags on every box, our belongings were already in the rooms we needed to unpack! More than that, the staff was professional, friendly and the pre process was really easy. We agreed to a price based on the inventory list and then it never changed after that. Appreciative of how they made a chaotic time less stressful!
Dec 04, 2025
Thank you so much
Fernando and Nestor are the most amazing movers. I’ve ever experienced good quality work and be patient with us although we received some items that were not well. They were so helpful to take the things out of the box and help us to restore we could. I am very happy with these gentlemen Absolutely professional. Thank you so much
Apr 30, 2026
I’d definitely recommend them to others.
Kubat and Erjan were very professional and efficient throughout the move. They handled all of our furniture with care and made sure everything arrived safely. The whole process was quick, smooth, and completely stress-free. I’d definitely recommend them to others.
Dec 12, 2024
Great service and lovely to deal with
My partner and I just relocated to SD. I ultimately made the decision to move after getting married. Very few of the relocation companies I contacted even returned my calls. Getting a quote from Cross Country Movers was the fastest and cheapest option. It was helpful when deciding which carriers to look into. The actual move took place two days before the original plan. All of our possessions, including those we brought with us, were present and undamaged. If you're in a hurry but still want to be secure, I recommend utilizing them.
Feb 01, 2026
Thanks for simplifying our move.
The team then moved large, cumbersome items from another household to the new house. The items included an antique upright grand piano. This move was also completed flawlessly. We appreciate the effort and care of the team in completing all parts of this move. Thanks for simplifying our move.
Apr 09, 2025
Quick and Effortless!
Cross Country Movers was the most competent of the 6 movers I contacted, and their hourly personalized and prompt service was the best fit for my needs, so I hired them. I am pleased with my decision after the transfer!
Sep 17, 2026
Moving can be stressful, but they made it feel easy.
My most recent move was handled by Nate and Mo, and they were amazing. Professional, efficient, careful, and incredibly hardworking. They treated my belongings with care, worked quickly without cutting corners, and maintained such positive attitudes throughout the entire process. Moving can be stressful, but they made it feel easy.
Jul 08, 2026
We’re richly blessed to know these guys
I’ve moved several times and these guys are the best! Thanks again to Van (estimator), Joel (great truck driver and super strong), Jake (lead guy and very strong), and Neka (super wrapper and strong). Hard to imagine, but these guys made our move day enjoyable. We’re richly blessed to know these guys
Mar 25, 2026
The crew, Jared and Sherman, were incredible
The crew, Jared and Sherman, were incredible — so kind, professional, and easy to work with. They were extremely efficient and moved quickly while still taking great care of my belongings. One of the biggest highlights was receiving all of my things the same day they were picked up from my Detroit home.
