Feb 28, 2026
I will be using them again for their services.
crew helps us move an extremely delicate and expensive piece of artwork. Their determination, persistence, professionalism, and delicate touch made it so that the project could be completed. I will be using them again for their services.
Mar 29, 2025
Unforgettable Experience
The entire experience was first-rate. The movers were so well-organised and meticulous with their packaging that the whole operation went off without a hitch.
Jun 03, 2026
would highly recommend them for your next move!
The crew from Cross Country Movers did an outstanding job on my move from Seattle to Cle Elum! They were timely, careful, and very courteous. I wouldn’t hesitate using Pure Move again and would highly recommend them for your next move!
Sep 12, 2025
Poor estimate and poor communication
My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.
Jul 02, 2026
Thank you for the excellent service!!
They made sure I was happy with the placement, adjusting it a few inches to the right... to the left... before moving on to the next cabinet. I would not hesitate to use Jeff and your company again! Thank you for the excellent service!!
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
Sep 15, 2026
took care of all my items!
This was a great moving experience! I’ve used two other moving companies before and Cross Country Movers was by far the best. Kurt and Paul were quick and efficient and took care of all my items!
Mar 24, 2026
Highly recommend them to anyone looking for reliable movers!
We had such a great experience with Cross Country Movers! The team was professional, efficient, and incredibly fast while still being careful with all of our belongings. They handled everything with care, and nothing was damaged during the move. It made what could have been a stressful day go so smoothly. Highly recommend them to anyone looking for reliable movers!
Aug 21, 2025
Unsatisfied customer SERVICE
When I tell you these guys destroyed my furniture, I’m not exaggerating. My wooden dresser? Deep scratches all over the surface. My dining table? A massive chip on the corner. My couch? Mystery stains that weren’t there before.