Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jan 21, 2026
highly recommend!
Huge shout-out to Brandon and Sammy! They stepped in on short notice over the weekend and did an amazing job. They were respectful, nice, professional, and handled everything with care. I really appreciated their help — highly recommend!
Sep 02, 2026
The company was also incredibly flexible
The company was also incredibly flexible when I needed to reschedule and adjust my move time. Throughout the process, they kept me informed with reminder notifications and confirmation calls, which made everything much less stressful. On moving day, the crew called ahead to let me know when they were on the way and arrived exactly when expected. The movers themselves were outstanding. They came prepared with dollies, moving blankets, and wrapping materials, and they took great care to protect my belongings. What impressed me most was how fast they worked while still being extremely careful with every item. Even things I hadn't wrapped myself were properly protected before being moved. Communication didn't stop once the truck was loaded. During unloading, they continually checked with me to make sure items were being placed where I wanted them and were happy to accommodate requests. They made the entire process efficient and stress-free. The payment process was simple, the final cost was exactly within the range I was quoted, and the service was worth every penny.
Dec 11, 2025
Thank you for such a safe and professional move.
Cross Country Movers moved out office TWICE this year. They did a fabulous job. Jesse, Allie, Shawn, Grant and Dale were our life savers! Dale is our go-to guy for these moves and cubicle builds. Thank you for such a safe and professional move.
Oct 23, 2023
If I could do zero star I would
They do not properly take care of your items. Most of your stuff will be broken, stolen, or just downright filthy. Please go use someone else if you actually want to get your stuff as is. Then when you try to get a claim for your items they give you the run around. They subcontract out so there’s no communication or any accountability.
Nov 20, 2025
Highly recommend.
they were so kind and understanding. I also want to extend my heartfelt appreciation to Jacob, Shawn, Cory, and Lucas for their exceptional service and professionalism. This crew exemplifies what it means to be kind, patient, and genuinely committed to delivering my belongings to my home as if they were their own. Their calm demeanor, respectful communication, and unwavering patience with me 😀 made a lasting impression. It's rare to encounter a crew so consistently courteous, efficient, and easy to work with. Cross Country Movers is lucky to have such a stellar team! If you are looking to move , highly recommend.
May 27, 2026
, love this company!!
They are very careful, curtious I love everything about this company!! I have used them since 2011 every move! Ii include lots of cold water a paid lunch their pick and they are worth a tip!! Mr. Scott and his crew mate rocked today!! They were professional, curtious, and happy to oblige with whatever I needed! Love, love this company!!
Aug 20, 2026
. I would recommend them to anyone.
I had a fantastic experience using Cross Country Movers for my local move to LIC from Manhattan. Marko and Luka arrived promptly, worked fast, were polite/friendly and left no mess or damage. The value of the service was terrific and they provided the necessary COIs very quickly. I would recommend them to anyone.
Dec 20, 2024
Problem Solver
The organized and efficient team meticulously labeled boxes and created a floor plan for my new office, ensuring everything landed in the right place. They quickly set up furniture and unpacked boxes, minimizing disruption to my workday. This moving company made the office transition smooth, getting my employees back to work in no time.
Sep 12, 2025
Poor estimate and poor communication
My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.
