Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jul 14, 2026
I will definitely be using THEM
I was able to schedule a long distance move within 15 minutes on the same day I needed to move. Eduardo and his team not only came through for me very last minute, but their customer service and attention to detail was exceptional. I will definitely be using Eduardo and his team again for my future moves.
Nov 19, 2025
would recommend this service to my friends and family!!!
Wow!!! What a stress free and pleasant experience!!! I never knew moving could be so easy! Jorge, Daifer and Miguel were my movers, they were extremely professional and friendly! They arrived perfectly on time and immediately got to work! All of my items were wrapped and handled with care! No scratches on my furniture or scuffs left on my floors or walls - so I am happy!! 10 out of 10 would recommend this service to my friends and family!!!
May 09, 2025
Super heroes of moving
I’ve had movers be careless in the past, so I was skeptical. But this company restored my faith. They walked us through the process, double-checked fragile items, and used extra padding without me even asking. All my things arrived unharmed. I couldn’t be more thankful to them!
Dec 12, 2024
Great service and lovely to deal with
My partner and I just relocated to SD. I ultimately made the decision to move after getting married. Very few of the relocation companies I contacted even returned my calls. Getting a quote from Cross Country Movers was the fastest and cheapest option. It was helpful when deciding which carriers to look into. The actual move took place two days before the original plan. All of our possessions, including those we brought with us, were present and undamaged. If you're in a hurry but still want to be secure, I recommend utilizing them.
Dec 11, 2025
Thank you for such a safe and professional move.
Cross Country Movers moved out office TWICE this year. They did a fabulous job. Jesse, Allie, Shawn, Grant and Dale were our life savers! Dale is our go-to guy for these moves and cubicle builds. Thank you for such a safe and professional move.
Sep 14, 2026
They worked efficiently
They were even faster than what was quoted. They worked efficiently and with care of all my items. All three of them were lovely and worth every penny. If I ever move again I will definitely use this company. Cannot recommend them enough and so happy I chose Cross Country Movers over any other moving company.
Mar 24, 2026
Well done guys!!
Raekwon and Carsten did a wonderful job and took great care of my parent’s items during the move. Friendly personalities and great attention to detail. Well done guys!!
Jan 15, 2026
They are simply the best!
They organized my wardrobe perfectly and had a great sense of furniture arrangement. They truly have an eye for detail! Despite the challenges of my new apartment, they remained calm and collected throughout. Thanks to them, my first move was incredibly smooth. I highly recommend them to anyone in need of moving services. They are simply the best!
Aug 03, 2026
From start to finish, they were on top of everything.
From start to finish, they were on top of everything. There was no need to monitor their speed or work ethic. They took apart my canopy bed with ease and managed to fit all of my items into the storage unit like a giant Jenga puzzle (perfectly packed and organized). It was such a relief to work with people I could trust to just get it done right. Highly recommend!
