Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Mar 19, 2026
trustworthy movers.
Had an excellent experience with this packers and movers team. They were punctual, professional, and took great care in packing and transporting all items safely. The entire process was smooth and stress-free. The staff were polite, responsive, and made sure everything reached the destination in perfect condition. I’d highly recommend their service to anyone looking for a reliable and trustworthy movers.
Jun 02, 2026
I will definitely use Cross Country Movers
I’ve used Cross Country Movers 3 times. Big Mike is wonderful and a pro at what he does! The team worked well together and moved my items each time without any issues. The pricing is very reasonable and the service is exceptional! If I need movers again, I will definitely use Cross Country Movers
Dec 09, 2025
couldn't be happier with their service.
I highly recommend Cross Country Movers for anyone planning a move. This was my second time using their services, and once again, they exceeded my expectations. Their team is professional, efficient, and their prices are reasonable. They made my move hassle-free and I couldn't be happier with their service.
Feb 10, 2026
I was so impressed
I was so impressed especially with the care and attention to my works of art and my grand piano. Everything arrived without a scratch and every piece of furniture was carefully put in place. I highly recommend Cross Country Movers to anyone needing a moving company.
Jun 27, 2025
Excellent bargain
Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles.
Dec 12, 2024
Great service and lovely to deal with
My partner and I just relocated to SD. I ultimately made the decision to move after getting married. Very few of the relocation companies I contacted even returned my calls. Getting a quote from Cross Country Movers was the fastest and cheapest option. It was helpful when deciding which carriers to look into. The actual move took place two days before the original plan. All of our possessions, including those we brought with us, were present and undamaged. If you're in a hurry but still want to be secure, I recommend utilizing them.
Mar 03, 2024
Poor estimate and poor communication
There are a few companies using this name. The company with the PA address is the SCAM company. They quote you very low and when they have all your possessions held hostage, they triple your price. I'm talking several thousands. Then they promise a 2 day delivery and when you show up at your empty house, they are nowhere to be found. They stop answering the phone and send you an email that says they have 21 days to make delivery. Meanwhile I'm in an empty house after spending much money on motel rooms. I had to buy a mattress, pillows, blankets, kitchen essentials, clothes, toiletries, a TV to keep from losing my mind while everything I own is MIA. Please heed the reviews. This is a complete scam company.
Sep 12, 2025
Poor estimate and poor communication
My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.
Sep 16, 2026
We were also on a tight schedule,
We were also on a tight schedule, and they absolutely delivered, getting us out of our condo and into our new home right on time. On top of that, they were all very friendly and easy to work with, which made a stressful day much smoother.
